Data Entry Center Representative
Resume:
Tiara Santiago
Secretary, Customer Service, Cash Handling
Paterson, NJ 07501
adub47@r.postjobfree.com
My objective is to secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Authorized to work in the US for any employer
Work Experience
Dispatcher
Advanced Professional Plumbing Heating and Cooling - Paterson, NJ February 2022 to Present
Temp CNA
Boonton Care Center - Boonton, NJ
June 2021 to February 2022
Basic CNA duties
1. Change Patient diapers 3x every shift
2. Toilet patients that are capable
3. Pass trays and feed patients
4. Hoyer lift certain patients
5. Bathe patients according to their bathing schedule Secretary/Receptionist
INTEGRATIVE ACUPUNCTURE - Ridgewood, NJ
September 2021 to January 2022
Answer phone calls and schedule patients for their next visits. Call insurances to verify coverage and co-pays.
Respond to patient emails and notify them of insurance coverage. Clean and restock office and private patient rooms. Take co-payments and payments from patients.
Appointment Coordinator
Kayal Orthopaedic Center - Westwood, NJ
January 2020 to September 2020
Answered phone calls and scheduled appointments with various doctors according the the patient chart. Secretary, Customer service, Cash handling
Creating Your Design - Paterson, NJ
2017 to March 2020
Successfully answered high volume phone calls and balancing bank accounts using Quick books and bank access. Produced excellent customer service to contractors and personal builders using knowledge of materials and pricing methods.
Call Center Representative
Affiliated Monitoring - Union, NJ
August 2017 to September 2018
Handled time sensitive calls regarding the safety of elderly persons and accurately inputting detailed information about the calls.
Provided Police, Fire Fighters and EMT's with accurate and updated information about the person in question.
Education
Associate in Funeral Service
Eastwick College-Hackensack - Hackensack, NJ
February 2019 to Present
High school diploma in English
John F. Kennedy High School - Paterson, NJ
June 2013
Skills
• EXCEL (2 years)
• MICROSOFT OFFICE (3 years)
• MS OFFICE (3 years)
• Customer Service
• Customer Care
• Call Center
• Customer Support
• Typing (2 years)
• Phone Etiquette (2 years)
• QuickBooks (1 year)
• Sales Experience (2 years)
• Microsoft Outlook (2 years)
• BRAD (Less than 1 year)
• Organizational Skills (4 years)
• Specimen Collection / Processing (Less than 1 year)
• Analysis skills
• Writing Skills
• Data entry
• Hoyer Lift
• Front Desk
• Medical Scheduling
• Dispatching (1 year)
Assessments
Sales: Influence & Negotiation — Proficient
December 2019
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Proficient
Customer Focus & Orientation — Proficient
December 2019
Responding to customer situations with sensitivity Full results: Proficient
Data entry: Accuracy — Familiar
May 2021
Entering data quickly and accurately
Full results: Familiar
Work style: Reliability — Proficient
May 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Sales skills — Proficient
December 2019
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
Proficient in Microsoft Office (Word, Excel, Powerpoint) Online social media (Research, Facebook, Instagram) Conversational Spanish Fluent English (writing and speaking) Illustrator Poet Childcare Experience 6 years
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