Administrative Assistant Customer Service
Resume:
BLAIR A. EDWARDS
*** ***** ******* **** ***. 412
Houston, Texas 77079
*******.*******@*****.***
CONTACT
Teamwork
SKILLS
Time Management
Leadership
Verbal & Written
communication
English
EXTRACURRICULAR
ACTIVITIES
LANGUAGE
PROFESSIONAL PROFILE
EDUCATION
Honors 3.5 GPA (2010 - 2014)
Nursing 3.7 GPA (2014-2015)
W. S. Neal High School
Auburn University of Montgomery
Looking for a resilient "Jack of all Trades"? I have 8 years of Customer Service experience, 5 years of experience in the Medical field and 3 years of experience in Business Management. My experience has expanded my versatile expertise in which I am able to work well with others, communicate effectively, learn quickly, manage time appropriately, and respond suitably in emergency situations. I am currently certified in CPR as well as certified to work as a CNA.
Minor :Honors General Studies
Minor: General Studies
Performed 60 hours of
Volunteer work for the City
of Brewton.
Conducted a Special needs
and Children's reading
program every Monday and
Wednesday at Brewton
Public Library
Dependability
Coastal Alabama Community College
Minor: General Studies
Credit Hours (64 CH) (2015-2019)
Reid State Technical College
Nursing 3.2 GPA (2019-2020)
Certified Nurse Assistant
RELEVANT WORK HISTORY
Advanced Medical Terminology
Veteran Affairs Administration (August 2014-February 2015) Veteran Affairs Education Administrative Assistant My role here was to provide students with the best education assistance with their military benefits. I would speak with students about the best approach to class management to insure that tuition is met each semester. I filed and entered information into the VA education system as well used collected data from that system to provide students with accurate information.
Brewton Public Library (February 2015-August 2016) Librarian Assistant
My role here was to provide great customer service to patrons who loved reading and learning. I assisted them with finding interesting reads as well as checking their books in and out. I also assisted them with other things outside of the books for an example, computer technology information, computer systems information, and sometimes even school work. I also conducted the special needs and children's reading programs which were held on Mondays and Wednesday every week. Volunteers of America (September 2016-October 2018) Direct Support Personnel
My role here was to assist mental patients with activities of daily living. I would bathe and feed them along with medication administration. I was also required to do a mandatory medication inventory count after giving all patients their medication. I would also do light housekeeping and cooking as well.
WORK HISTORY CONTINUED...
Conduent (September 2018-July 2019)
Customer Service/Sales Representative (Remote)
My role here was to take inbound calls for great Verizon and Apple customers. I was responsible for answering any and all important customer inquiries. My responsibility ranged from answering typical billing questions to selling a customer the latest version of the Iphone and on occasion making a few outbound calls. I was able to insure customer satisfaction and also build healthy client rapport. I entered data into the software system as well as used useful information to communicate informative topics as well as practice safe security for customer confidentiality. Monroe County Hospital (July 2019-July 2020)
Nurse Assistant
My role here was to provide patient/family care. Not only did I provide care, but I provided emotional support as well. I was able to learn in a fast paced environment where I communicated with patients as well as other team members of the medical field. I was required to use my critical thinking skills and document care plans . In this role, I was able to work on multiple units of the hospital ranging from the ER department where I assisted patients with all medical emergencies to the OB hall where I assisted in numerous mother/baby deliveries. Visiting Angels (July 2020-October 2020)
Certified Nurse Assistant
My role here was to provide patient/family care in the comfort of their home. Not only did I provide care, but I provided emotional support as well. I was able to learn in a fast paced environment where I communicated with patients as well as other team members of the medical field. I was required to use my critical thinking skills and document care plans .I also did light housekeeping as well as cooking. Montgomery Children's Specialty Center ( October 2020-April 2022) Certified Nurse Assistant
My role here was to provide care for special needs children from newborn to the age of 18 years old. Not only did I provide care, but I provided emotional support as well. I was able to learn in a fast paced environment where I communicated other team members of the medical field. I was required to use my critical thinking skills and document care plans .I also worked with Covid-19 patients and patients that required emergency precautions for an example droplet/ airborne precautions.
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