ADEDIRAN AKINOLA ISAAC

*, ****** ******, ***-****** Agric, Ikorodu Lagos.

Mobile: 080********, 080******** Email:adub28@r.postjobfree.com

DATE OF BIRTH : OCT 25, 1986

MARITAL STATUS : MARRIED

STATE OF ORIGIN : LAGOS STATE

SEX : MALE

CAREER OBJECTIVE

To be part of an organization where opportunity abounds for individual capacity building, and to pursue a mutually beneficial career in a merit-driven organization with the objective of being the best and achieving the best.

WORK EXPERIENCE

Company: Jetlink Limited/ Airtel Nigeria

Date: October 2022 till date

Role : End User Support Manager(I.T)

Airtel Nigeria HQ.

Drafts and maintains procedures and documentation for remote support.

Ensures that all requests for support are dealt with according to set standards and procedures.

Monitors and manages call volumes to ensure SLA achievement for incidents, requests, and problems.

Manages resource to meet demand

Manages the team on a day-to-day basis, allocating responsibilities and work, and delegating responsibilities as appropriate.

Manages internal team escalations, providing support with complex issues or requests.

Acts as a single point of contact for customer escalations, requests for preferred service, and complex questions.

Sets performance targets, and monitors progress against agreed quality and performance criteria.

Proactively works to ensure effective working relationships within the team and with those whom the team interacts with.

Provides support and guidance as required, in line with individuals’ abilities

Company: Jetlink Limited/ Airtel Nigeria

Date: 2021-2022

Role : Lead I.T Support(End User Support)

Airtel Lagos Regional office.

Troubleshooting and Repair of Network.

Resolving Hardware issues and complaints.

Installation of anti-virus, antispyware.

Supervised and Lead Installation of Airtel kyc Application on Android Kit and troubleshooting

Supporting Airtel Experience Centre’s and Shops

Supervised and Lead NIN Device configuration and setup Team

Supervised and Train NIN CBS Admin Team

Supervised and Train NIN Agents on successful Registration

Company: Isontechnologies (Ison Group)/ Airtel Nigeria

Date: 2015

Role: Junior Executive Eng./ IT Support

Troubleshooting and Repair of Network.

Resolving Hardware issues and complaints.

Coupling of computer systems and support.

Installation of software, anti-virus, antispyware.

Company: Seamfix Ltd/Airtel Nigeria

Date: 2012

Role: KYC Eng. /I.T Support

Identify, troubleshoot & resolve KYC node issues as it arise.

Administers Data backup, recovery procedure, software patches & upgrades on KYC nodes.

Effectively train KYC agents & Airtel field support executives on clients & accessories usage.

Report issues encountered on the field for optimal performance relate with and manage client

Configured and installed KYC software on over 500 systems for C.P’s and third party Agents..

Company: Loyalty Solution/Airtel Nigeria

Date: 2011

Role: Sim Reg Agent/I.T Support

Registration of sim cards.

Unbarring of barred sim cards.

Render customer services.

Company: Software Technology Park Ltd/ UBA

Date: 2010

Role: I.T Support

Install u-pay software for the use of salary control.

Maintain and report accurate records of grades and steps used.

Monitoring of loans for civil servant.

Company: Kosher Limited

Date: 2008

Role: Client Officer

Assist with special projects as assigned.

Identify and resolve customer issues.

Provide prompt, services to all internal and external customers.

Company: Advance Engineering Company

Date: 2007

Role: Traffic Surveyor

Traffic surveying

Expansion of roads

TECHNICAL SKILLS

Operating Systems: Windows NT/2000/2003 Server, Windows/98/2000/XP, Windows Vista, Windows 7, Windows 10,

Software: Microsoft Office Suite 2003/2007, 2010, MS Project 2003/2007,

Adobe Photoshop CS3/CS4

Hardware: Compaq/Dell Servers, Integrating IDE, ISA, PCI, SCSI and USB Peripherals in an x86 environment, Modem, Client workstations.

Networking: Wired and Wireless Configuration

Skills Summary

System and network administration experience supporting and administering workstations and laptops; Server support, data back-up and recovery.

Extensive skills in hardware, software and network troubleshooting

Strong business and customer service skills, organization, interpersonal, communication, and problem-solving and team spirit skills.

Experience with hardware break-fix services on PCs, Laptops, Printers, Servers etc

Experience with system and network security including installing operating system patches and anti-virus and anti-spy ware updates; and contingency planning.

EDUCATIONAL INSTITUTION ATTENDED

National Open University Of Nigeria, Ikeja Center Lagos 2018

New Horizon IT School, Ikeja Center Lagos 2010

Triotech Computer School, Shogunle Lagos 2006

Hope High School(Epetedo) Lagos Island 1999-2004

Edward Blyden Memorial Primary School Lagos Island 1993-1998

EDUCATIONAL QUALIFICATIONS

2018 – B.sc Computer Science

2010 – Networking Certificate N+

2006 – Computer Engineering A+

2005 – General Certificate Examination [GCE] O'level result.

2004 – Senior Secondary School Certificate/Testimonial

1998- Primary School Leaving Certificate

.

INTERESTS: Swimming, Listening to Classical music.

LANGUAGES: Yoruba, English

REFERENCES:

Eng. Adediran Agbolade Elijah

Citizenship & Leadership Training Centre,

Abuja, Nigeria.

Tel No: 080********

Esther Ogunmiluyi Ogunoye

Retired. Senior Accountant

Citizenship & Leadership Training Centre,

Sea school Lagos, Nigeria.

Tel No: 080*-***-****

Contact this candidate