Data Entry Analyst
Resume:
Olivier Ilunga
Clayton, NC *****
*********@*****.***
I have been fortunate enough to live in over 5 countries in Europe, Africa, and North America. I am a self-motivated, business oriented individual with a professional attitude. As diverse as my background is, my work experiences have also been just as diverse. For more than 10 years, I have been able to excel in account management and client interactions in different job industries. I worked as a junior partner in direct marketing while representing fortune 100 companies and non-profit organizations, I helped manage several hundreds of accounts in the automotive industry, and even have had the privilege of being in a managerial position in the food industry in my humble beginnings. It has allowed me to be extremely proficient in interpersonal communication, account management, and understanding how to reach various business endeavors and goals. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Escalation Specialist/ Data Analyst (Mako Medical laboratory) CustomerHD - Raleigh, NC
November 2020 to Present
Liaison to Medical providers and their patient's medical results. Answering general billing questions. assisting with patient/provider account troubleshooting. Handling day to day Patient inquiries through email, chats, and phone lines. Updating day to day errors in patient results and providing copy of results in PDF format. Coaching and encouraging colleagues/coworkers and helping improve morale. Immense amount of empathetic skills shown for various situations.
Junior Partner
Next Generation Solutions - Raleigh, NC
October 2018 to May 2020
Assisted on managing 2 marketing company of 30- 50 employees Oversaw day to day operation when CEO was not present. Assisted with payroll.
Maximize profit by implementing different marketing strategies. Very efficient at training new employees.
Bank deposits.
Extremely motivational with co-workers & excelled in training employees. Scheduling and/or assisted on setting up fundraisers with local businesses for various non-profit organizations.
French Bilingual Account Manager/CSR
Enterprise Holdings - St. Louis, MO
September 2013 to July 2018
• Handle an average of 80 calls per day from the three brands under Enterprise Holdings (Enterprise, Alamo, National)
• Calls consist of managing accounts, international & domestic reservation bookings, citation and road toll inquiries, billing questions, and many more duties.
• Participate in team meetings and led group meetings by providing helpful tips to excel in various situations.
Manager
Bojangles - Clayton, NC
February 2011 to August 2013
• Supervised day to day crew and team performances during assigned shifts
• Maintain proper amount of product during shift hours
• Assisted in balancing labor budget while simultaneously providing effective customer service Education
Associates in Arts
Wake Technical Community College - Raleigh, NC
2011
Skills
• account management (4 years)
• detail oriented (10+ years)
• direct marketing (2 years)
• Customer Service (9 years)
• Cold Calling
• B2B
• Business Development
• Microsoft Excel
• Data entry
• Computer literacy
• Office experience
• Microsoft Office
• French (10+ years)
• iOS
• Salesforce
• Mobile Marketing
• Android
• Operating Systems
• Microsoft Windows
• Microsoft Windows Server
• Time management
• Microsoft Word
• Zendesk
• Technical Support
• Network Support
• HIPAA (2 years)
Certifications and Licenses
HIPAA certified
December 2020 to December 2022
Very familiar and complient with Health Insurance Portability and Accountability Act for almost 2 years now.
Assessments
Data Entry: Attention to Detail — Highly Proficient September 2020
Maintaining data integrity by detecting errors
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
• Trilingual (English, French, Spanish)
• Type 60+ WPM
• HIPAA certified
• High familiarity with Direct Marketing, sales, business, client interaction, and account management
• Very detail oriented and focused while working independently/team environment
• Excel in multi-tasking in fast paced environment, and thrive in achieving team goals
• Above average communication skills
• Fast learner and attentive listener
TECHNOLOGY SKILLS
Proficient in Microsoft Office, Excel, Word, Apollo LIMS, Zendesk, RafWEB, Windows, IOS, Android, and direct marketing strategies, Marketing Apps such as AdCheck.
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