Service Representative Data Entry

JM

JOYCE MUHAMMAD

Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Work History

Self-employed - Hair Stylist

Aurora, CO

01/2018 - Current

Self-employed - Homeschool Teacher

Aurora, CO

01/2002 - 01/2018

Merrill Lynch - Priority Service Representative

Denver, CO

01/1995 - 01/2002

Schedule customer appointments and rearrange individual time slots to meet demand.

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Build strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

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Keep work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.

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Researched and chose appropriate curriculum to meet children's abilities and grade levels.

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Led groups of students on field trips to enriching destinations, introducing to new experiences and broadening education.

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Maintained documents related to grades, attendance and other detailed information.

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Adapted teaching methods and instructional materials to meet students' varying needs and interests.

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Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

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*************@*****.***

303-***-****

Aurora, CO 80013

Skills

● Customer Service, Communication,

● Time management, Organization,

● Problem Solving, Attention to Details,

● Adaptability, Patience, Teamwork

Education

1994

Community College of Denver

Denver, CO

Associate's Degree: Accounting

05/1992

Thomas Jefferson High School

Denver, CO

High School Diploma

Temp Agency - Bookkeeping

Denver, CO

01/1994 - 01/1995

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

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● Maintained productivity and quality standards at all times.

● Obtained Series 63 and Series 7 Licenses

● Customer Service, and Data Entry Assignments

● Maintained and processed invoices, deposits and money logs. Reported financial data and updated financial records in ledgers and journals.

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Verified postings to ledgers to confirm accurate entry and account balances.

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