Merchandise Stocker Service Representative

Juan Carlos Garate Jr.

*** * ******* ******, *******, CA 90220 562-***-**** ******************@*****.*** KNOWLEDGE & SKILLS

o Excellent Verbal and

Written Communication

o Customer Service

o Adaptability

o Collaboration

o Proficient in Spanish

o Proficient in MS Word

and MS PowerPoint

PROFESSIONAL SUMMARY: A dedicated and motivated college student with 3 years of customer service experience that includes paratransit call center operations experience. Highly skilled at relationship building. Excellent working in a team environment and a self- motivated individual that can work independently. I am someone who is looking to leverage my expertise in customer service including customer satisfaction and service resolution methods.

BS Business Administration

Rio Hondo College

3.3 GPA

Whittier, CA – Current

High School Diploma

California High School

3.4 GPA – Honor Roll (4 years)

Whittier, CA – 2014-2018

PROFESSIONAL EXPERIENCE

SPECIALIZED TRAINING

FTA ADA Training

ADA Reasonable

Modification

FTA ADA Training

ADA General Requirements,

Oversight, and Monitoring

EDUCATION

Delivery Driver, POSTMATES, INC.

Los Angeles, CA 4/2019 to Present

• Respond to a high volume food delivery orders

• Provide excellent customer service while completing food deliveries within 30 minutes

Order Processor, STAFAST PRODUCTS, INC.

Santa Fe Springs, CA 2/2020 to 9/2020

• Organized inventory and scheduled pickups from logistics and transport companies.

• Assisted customers with product inquiries and resolved order discrepancies.

• Packed and prepped various furniture and medical assemply parts for delivery.

• Temp Agency Assignment – hired within 1 month – Layed off as a result of the COVID-19 pandemic

Customer Service Representative, Skyline Security Management Santa Fe Springs, CA 1/2020 to 2/2020

• Assisted customers with home security insurance verification process using Skyline Security Management’s proprietary software.

• Collaborated with field techs to resolve customer concerns.

• Accountable for compliance of the federal HIPPA law while completing 80-90 daily calls.

• Temp Agency Assignment – 30-day assignment

Clerk/Cashier/Merchandise Stocker, Grocery Outlet Bargain Market Lakewood, CA 9/2019 to 1/2020

• Demonstrated great interpersonal skills while assisting customers with inquiries on products and their location.

• Maintained a safe environment by ensuring aisles, checkout stands, and employee loading areas were clean and clear of debris.

• Checked out customers accurately and efficiently. Customer Service Representative, Global Paratransit, Inc. Gardena, CA 12/2018 to 8/2019

• Demonstrated clear, effective, and empathetic communication skills while scheduling reservations accurately.

• Assisted customers with day of service trip inquiries.

• Collaborated with dispatch and call center supervisors to resolve customer concerns.

Utility Worker, Loyola Marymount Hospitality by Sodexo Playa Vista, CA 7/2018 to 12/2018

• Collaborated with other members to maintain a safe work environment by ensuring all kitchen equipment was sanitized and in proper order.

• Adhered to all safety and risk management policies and procedures related to incident prevention and reporting.

COMMUNITY

INVOLVEMENT

Feeding Homeless

St John of God Church

Norwalk, CA

Training Instructor Aide

Life Works Transformation

Program - Hacienda Heights

/ Montebello / El Monte /

Pomona, CA

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