Customer Service Representative

EUTHOZINE DONIGAN

***** ********* **. ***. * Lynchburg, VA 24502 · 804-***-**** · *********@*****.***

EXPERIENCE

ELKRIDGE, MD - 2014 – 2017

RICHMOND, VA - 2017 – 2018

LYNCHBURG, VA - 2018 – 2021

CUSTOMER SERVICE ASSOCIATE, lowes

Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Handled all sales by operating the cash register, processing customer payments, arranging product deliveries and bagging customer merchandise.

Placed orders for Commercial Sales customers.

ALTAVISTA, VA - 2011 – 2014

AUTHORIZATION COMPLIANCE AGENT, INTERSECTIONS, INC.

Performed authorization compliance on all sales calls in accordance to the legal guidelines

Accurately input call audit results

Consistently met the monthly audit requirement

IDENTITY PROTECTION ADVISOR

Answered incoming calls on a multi-line telephone in a professional manner

Assisted members with inquiries regarding their credit report

Effectively explained the positive and negative factors that influence their score.

MIDLOTHIAN, VA 23113 - 1998 – 2010

HUMAN RESOURCES ADMINISTRATIVE ASSISTANT, JCPenney Customer Service Center

Efficiently processed payroll and billing

Maintained HR records and databases

Ensured prompt delivery of payroll timesheets to the accounting department

CUSTOMER SERVICE REPRESENTATIVE

Process online customer orders

Exceled in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.

EDUCATION

Amherst County High School Graduated: 1986

STRENGTHS

Self-Motivated

Detail Oriented

Excellent Time Management

Strong Communication Skills

TECHNICAL SKILLS

Proficient in Microsoft Office (Excel, Word, and PowerPoint)

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