Customer Service Area Manager/ site manager/ supervisor
Resume:
Ben Estrella
Kansas City, KS *6106
*********@*****.***
SUMMARY
Career oriented, hardworking and efficient employee with over seven years in supervisor and management roles. Experience with billing and reporting management and administration. EDUCATION & CERTIFICATIONS
Burke High School, Fall 1984 - Spring 1988
PROFESSIONAL EXPERIENCE
Cherokee Federal, Kansas City, KS 6 months contract
(IRS)
Site Manager
Managing contracted employees for the IRS.
Managed employee schedules
Managed reports
Managed PTO and sick time
Amazon, Kansas City, KS January 2021 – Present
(MK6 building)
Line Associate
Maintained the shipping and packaging line with a team of employees. Worked on making sure distribution was fast and efficient.
Making sure the parcels and packages have the correct address and site information
Materials were stocked and allocated accordingly
Making sure the line assembly isn’t jammed up
CME Interiors, Manilla, Philippines October 2015 – December 2021
(Interior Furniture Design and Sales)
Business Assistant
Family business, where we coordinated designing of furniture, as well as sales to small local hotels and office spaces.
Making sure stock was kept up in the warehouse
Coordinating shipment schedules
Negotiating sales and contracts with local hotels and offices Freelance Dive Master, Manilla, Philippines October 2015 – March 2016
(Scuba Diving)
Dive Master
Freelance Diving. Gathering a group and leading them underwater. Explored coastal reefs and coastlines.
Verifying dive equipment and boat are in working condition
Verifying group loading and unloading from the boat
Guiding groups of divers underwater
RICOH, Lenexa, KS April 2013 – Oct 2015
(Printer and Copier Company)
Site Manager
Management of all the Community America sites in the region. Maintaining the relationships and the billing and technical support of the copiers for Community America with a team of 4 employees working under me.
● Administration of the billing and invoicing between RICOH and Community America sites
● Monthly Service Reporting
● Auditing Monthly Service reports
● Daily Team Management huddles and inspiration and motivation Pitney Bowes Overland Park, KS June 2006 – April 2013
(Management Services Company)
Area Manager of Operations
Assisting with mailroom management and supervising mailroom employees. Made sure supplies for packing and accounts for mailing were squared away.
● Managed and maintained the mailing equipment, copiers and fax equipment
● Managed parcel and package deliveries with my employees
● Managed the billing and UPS and FedEx accounts
● Ensured operating and quality standards are met between the client and our employees
● Maintained accurate reporting, delivery logs and measurements for packages and parcels
● Ensured good customer relations between client and company employees
● Provide constructive feedback and recognition to employees SKILLS
Lifting 50-80lb packages
Customer Service
Employee Management
Quality of Company Standards
Billing and Invoice Administration
Report Administration and Management
Sales Negotiations
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