Security Manager Customer Service

Angelmiguel Freedom Zamora

Cell: 210-***-****

**************@*****.***

Highly Motivated Intelligence Analyst that specializes in security management. Has a served in the United States Army for the last 12 years, has an active Top-Secret Security Clearance. Has experience in customer service, mentoring, and leading as a manager of his organization’s security team. Is respectful, motivated, driven, and efficient, precise, and relentless in his duties. Familiar with DoD security policies, procedures, and practices. Will also respectfully Implemented and improve various policies, procedures, and standards while providing guidance on program vulnerabilities and the impact of security requirements on the organization's mission with senior executives and supervisors. Regularly verifying employees background statuses and adjudication determinations, submitted multiple background investigations based on reviewing employee’s security eligibility.

Skills

Customer Service

Periodic Reinvestigations

Microsoft Office

Physical Security

Unfavorable Administrative actions

Facility Security process

Continuous Vetting Program

Safe-guarding classified information

PSIP and DISS programs

Experience

Lead Security Manager December 2019 - Present

US Army, Camp Humphreys, South Korea 60 hrs/wk

Trained, led, and managed a security team, of a specialized organization in South Korea

Refined and evolved former policies to maximize work efficiency with no sacrifice to employee productivity

Adapted to the unusual employment rate of the organization, improvement in training security teams effectively; 75% decrease in security incidents and reporting

Led monthly SETA briefings for the organization; advanced individual’s in the agencies knowledge on INFOSEC, PERSEC, and PHYSEC programs

Monitored the accountability of office training devices and equipment; valued at over $300,000; resulting in zero losses

Successfully re-investigated security clearances for over 207 employees in the organization; increasing organizations readiness

Displays the highest level of the organizations bearing and courtesy with seniors, peers, and subordinates

Showcased initiative and took charge of agencies taskings, resulted in commendations given by the organizations CEO

Primary Security Manager October 2017 – December 2019

US Army, White House Communication Agency, D.C. 65 hrs/wk

Hand selected to reinforce and maintain the physical security integrity of the organizations District of Columbia facility, leading to an improvement during the following security inspection

Single handedly restored the organizations sensitive compartmented information facility (SCIF) so it could be operated according to the security standards

Designed a system to keep the general services administration containers, SCIFs, and classified material housed in their respective area, in compliance

Passed White House Military Office Physical Security inspection with 100%; focused on continuous process improvement to ensure security measures remained paramount

Identified and documented all deficiencies and vulnerabilities, corrected and improved readiness as executive service command security manager

Expertly managed customer service and human resources: delivered first class support to a population of more than 4800 employees

Instructed his employees, peers, and supervisors by teaching them critical security skills in the organization; ensuring they retained the information and improved personal knowledge

Maintained composure when placed into unique situations; frequently conducted operations in the West Wing and East Wing of the White House

Communications Technician June 2015 – October 2017 US Army, White House Communication Agency, D.C. 73 hrs/wk

Supported 76 Joint Base Airforce Marine One and Air Force One presidential flight missions; ensured 100% communication support for White House staff and U.S. Secret Service

Directed on multiple assignments to maintain the integrity of the organizations highly utilized equipment on a job, no losses or damages reported

Managed, replaced, and troubleshot over 6500 customers in laptops, iPhones, tablets, and other portable devices during our annual life cycle event for two different presidential administrations

Effectively displayed uncanny technical understanding and management skills; provided support for over 5,500 individual pieces of network equipment

Reacted and repaired 22 priority 1 radio site trouble calls which allowed complete utilization of the National Capital Region fixed radio sites and systems

Wrote SOP for the maintenance and quarterly PMI of 8 fixed VHF radio sites ensuring constant communication for Secret Service and White House Staff

Attained results through positive actions and always treated employees with dignity and respect; led by example

Communications Mechanic June 2011 – June 2015

US Army, Fort Campbell, KY 45 hrs/wk

Conducted quality control measure for the organization, established a maintenance office with little to no guidance from supervisors

Assisted the headquarters with servicing its entire catalog of communications equipment assigned to its subordinate organizations

Expanded the organizations capabilities by cross-training with a different affiliated position to improve efficiency and produce punctual job completion

Under great physical and mental duress, still managed to complete a 14-day course that only a select few employees were able to complete

Completed multiple courses with great success, quick to learn and implement lessons from corresponding course

Took the initiate to teach peers and supervisors his job with extensive detail and made sure all employees had firm knowledge of all instructions

Basic Training October 2010 – May 2011

Selected to be in a position of higher authority to facilitate the organization and of taskings of all employees

Coordinated with supervisor and peers to increase motivation and streamline productivity of employees

Always remains flexible and focused, even under conditions that were emplaced to cause extreme stress

Education

Associates of Science in Kinesiology, Bryan University, Tempe, AZ – 20 credit hours completed

Advanced Leaders Course, U.S. Army, FT. Huachuca, AZ, June 11 – Aug 5, 2021

Non-Commissioned Officer Professional Development Course, May 10, 2019

Basic Leaders Course, US Army, FT. Campbell, KY, Sep 28 - Oct 23, 2012

8th Army Security Manager course, US Army Certification, July 17, 2020

8th Army Protected Distribution Systems course, US Army Certification

Awards

Presidential Service Badge (United States Armed Forces) received for outstanding service while assigned to duty in the White House office.

2x Army Commendation Medal received for assisting the organization win a competition over 6 sister organizations

5x Army Achievement Medal most notably received for serving as the organization’s security manager, effectively executing all battalion security programs. Provided oversight and support in managing the organizations information, physical and personnel security programs.

Joint Service Achievement Medal presented for enabling the agency to maintain positive customer relationships through the deployment of state-of-the-art technology and improved capabilities to the migrated customer base

4x Army Good Conduct Medals presented every 36 months for exemplary service with no negative conduct from employee

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