Customer Service
Resume:
Maria D Garces Rueda
Arlington, TX *****
***********@*****.***
I am a bilingual, self-motivated individual with 10 years of work experience, where pleasing customers has been the main focus, looking to expand my knowledge. I aspire to work for a company that will enhance the skills I already possess as well as provide the opportunity for personal and professional growth and advancement opportunities.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative/MIT
La Familia Insurance - Arlington, TX
December 2021 to May 2022
• Gathering and verifying documents necessary to purchase vehicle, home, or renters insurance
• Scan and upload documents to customers’ profile accurately
• Inventory
• Handling cash and credit card transactions successfully, as well as individual end of day reports and for the office; daily deposits
• Making and answering phone calls to assist customers throughly as well as follow up and collections
• Marketing
• Staff evaluations
• Excel worksheets and email interchange to improve efficiency on a daily basis Assistant Manager/Team Member
Cutz 4 Less/Danny’s Hair Salon - Fort Worth, TX
May 2014 to October 2021
Outstanding customer service; Credit card and cash processing with accuracy; Verified end- of-day reports against credit and cash profits; Assisted Salon Leader with tracking salon retail sales; Scheduled beauty consultations and hair styling appointments; Worked a flexible schedule to accommodate salon needs.
Manager
Rising Roll Gourmet Cafe - Fort Worth, TX
October 2018 to October 2019
End-of-day reports (credit card vs cash); Employee management and scheduling; Online truck orders for upkeep of satisfactory customer service and daily work flow. Medical Administrative Assistant
HollisticWellness Center - Fort Worth, TX
May 2014 to July 2014
Patient check-in/out; Patient scheduling; Insurance e-Verification for co-pay, co-insurance, deductibles; Answering and directing phone calls; Scanning, shredding, faxing, processing mail; EMR; gathering signatures for patient forms (such as HIPAA); Appointment reminders. Medical Office Specialist
John A Whitfield MD -Gynecology - Fort Worth, TX
February 2014 to April 2014
Externship: Patient Check-in/out; Insurance verification for co-pay/co-insurance, deductibles, office visits, and annual exams; Patient scheduling; answering and directing phone calls; appointment reminders; EMR; Scanning, faxing, shredding, processing mail, and other general organization. Education
Diploma in Medical Administrative Assistant
Everest College - Fort Worth, TX
July 2013 to April 2014
High school diploma
North Side High School - Fort Worth, TX
January 2009 to June 2011
Skills
• I am a bilingual, self-motivated individual with 10 years of work experience, where pleasing customers has been the main focus, looking to expand my knowledge. I aspire to work for a company that will enhance the skills I already possess as well as provide the opportunity for personal and professional growth and advancement opportunities.
• Microsoft Word
• Time management
• Problem management
• Communication skills
• Medical Terminology
• Medical Scheduling
• HIPAA
• Leadership
• Medical Office Experience
• Computer Skills
• Filing
• Insurance Verification
• EMR Systems
• Microsoft Excel
• Organizational Skills
• Medical Records
• Microsoft Office
• Vital Signs
• Spanish
• English
• Medical receptionist
• Customer service
• Bilingual
Languages
• Spanish - Fluent
• English - Fluent
Assessments
Administrative assistant/receptionist — Highly Proficient December 2021
Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient
Customer focus & orientation — Proficient
December 2021
Responding to customer situations with sensitivity Full results: Proficient
Protecting patient privacy — Expert
January 2022
Understanding privacy rules and regulations associated with patient records Full results: Expert
Verbal communication — Expert
January 2022
Speaking clearly, correctly, and concisely
Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate