Assurance Analyst Customer Service

BRENDA MYERS

FAIRFIELD PA 240-***-**** *********@*****.***

SUMMARY

Experienced administrative professional offering solid background in loan processing. Coordinates documents, corrects errors and liaises with external parties to complete paperwork and facilitate smooth closings. Seeking to take on new professional challenge in Administration. Organized and reliable, able to manage large data base portfolio of clients with demonstrated success. SKILLS

Documentation review

Time management

Communication skills

Computer literacy

Customer service

Reviewing financial paperwork

Organization

Multitasking

Collect and Verify information

Completed many Certificate

programs and Training sessions to

move my career forward.

Volunteered on a monthly basis

at our local food bank. Also

served at various Community and

Church events.

EXPERIENCE

09/2019 to 05/2022 Loan Processing Assistant

Brillient/ Tuknik Government Services

Manage and Maintain portfolio of Loans applications Access Database to acquire information and documents Utilize all SBA guidelines and regulations Interpret documentation received and request information still needed

Complete all required regulatory compliance reviews Maintain all confidential information and documentation within all guidelines

Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues. Maintained complete confidentiality of submitted information according to release guidelines.

01/2003 to 01/2019 Quality Assurance Analyst / REO Closer Wells Fargo Home Mortgage Frederick, MD

Advise others on business or operational matters

Inspect areas for compliance with sanitation standards Interpret research or operational data

Prepare operational reports

Provide recommendations for procedural improvements Record research or operational data

Train and develop team Advise real estate clients

Appraise property values

Confirmed

Federal and Local items were addressed and paid in full Get professional resume help

Request a review or rewrite

Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.

EDUCATION AND TRAINING

06/1979 High School Diploma

Catoctin High School Thurmont, MD

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