Customer Service
Resume:
Shelley Owens
Bonneau, SC, **431, United States
*************@***.***
Professional Experience
BEYOND YOUR EXPECTATIONS LLC
OWNER
JANUARY 2019-CURRENT
HIRING AND TRAINING OF EMPLOYEE’S
PAYROLL
QUARTLY TAX REPORTS
BANKING
PURCHASING OF SUPPLIES AND EQUIPMENT
CLEANING VACATION HOMES AND RESIDENTIAL
CIRCLEK
STORE MANAGER JUNE 2016-2019
Hiring and training of all employee’s
All operations of the store
Setting Planograms, Mag sets, and seasonal merchandise
inventory
on hand adjustments using HHT (hand held terminal)
off loading and placing freight on the floors
Payroll
Ordering of supplies and merchandise
utilize CCTV to help control shrink
Maintain store image and staff
resolve customer complaints
Manage staff, prepare work schedules and assign specific duties.
DOLLAR GENERAL
STORE MANAGER May 2013-June 2016
Hiring and training of all employee’s
All operations of the store
Setting Planograms, Mag sets, and seasonal merchandise
inventory
on hand adjustments using HHT (hand held terminal)
off loading and placing freight on the floors
Payroll
Ordering of supplies and merchandise
utilize CCTV to help control shrink
Maintain store image and staff
resolve customer complaints
Manage staff, prepare work schedules and assign specific duties.
Establish and implement departmental policies, goals, objectives
Blue Cross and Blue Shield Of Illinois
Customer Service Advocate and Auditor 10 yrs
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Education
WEST HIGH Rockford, IL, United States
High School -GED, May 1987
Rockford Business College Rockford IL United States
Completed coursework towards Business Law, Jun 1990
U.S. Career Institute Charleston SC United States
Medical Billing and Coding, May 2010
Additional Skills
Excellent Customer Service and Relations, organized and goal oriented, inbound and outbound calls, computer literate-Microsoft office,Quick Books, excellent typing skills, managing patient accounts, medical billing and coding
Management-Hire and training of employee’s, schedules, truck orders, and inventory control.
Contact this candidate