Stacey Johnson

Information Technology Specialist

Seeking to obtain a motivating and challenging position which will utilize to the fullest of my work experience in computer support services, and to further develop my skills to the success of

EDUCATION

Network Training Institute, St Paul, MN in Progress

- Cisco IT Essentials 6.0 (A+ Certification in Progress)

- Networking Essentials (Network+ Certification in Progress)

SKILLS

Experience providing full-service help desk and PC support for internal and external customers, and administration.

Documentation of all technical problems and resolution through Track-IT system.

Providing install, configuration, and support services for workstations.

Troubleshooting wireless network, providing connectivity, and Active Directory support.

Strong Microsoft administration skills supporting Windows 7, Vista and Windows 10.

Configure and troubleshoot printers.

Ability to build and work as part of cross functional teams

Strong attention to detail and able to work well under pressure to meet production deadlines

Carryout project plans to completion with on-time delivery

Identify improvement opportunities and create plans to implement improvements

Follow instructions; demonstrate the ability to train and be trained.

EXPERIENCE

Customer Support Technician (Teksystems) April 2021 – May 2021

Questar Assessment Inc.

Provide customer service to school districts by answering questions and filling material orders.

Monitor and document all client communications utilizing Salesforce Customer Support software.

Key entry data and verify data accuracy.

Attend internal program meetings.

Assist Program Management and other Customer Support team with the resolution of concerns and/or testing issues.

Create and maintain client-specific program documentation.

Document ongoing, repetitive issues for program management and customer support manager.

ElieSys Computer Services,

Computer Support Specialist Internship September 2017 – Present

●Repair PC’s (Imaging workstations – Symantec Ghost, Virus Scans, Check disk, Disk Defragmenter)

●Troubleshoot network connections

●Software installation

●Customer service and troubleshooting

●Network Security

●Configure and troubleshoot a printer

●Wireless network troubleshooting, LAN, TCP/IP Ethernet.

● Installing, Configuring, and Administering Microsoft windows 7, Vista, windows 10 Operating system.

●Good understanding of TCP/IP.

●Experienced in Backup.

●Excellent Technical Troubleshooting skills.

●Understanding information security principles and terminology.

●Excellent soft skills and patience when working with people.

●Ensure continuous network operation throughout ELIESYS COMPUTER SERVICES.

●Perform all user account updates and deletions.

●Balance budgetary concerns with new technological needs, modify or replace systems to maximize performance and minimize costs.

●Lead migration from Windows 7 to Windows 10.

●Analyze existing systems and negotiate discounts with suppliers.

●Support Mobile, Tablet Android OS & IOS

AdvanceWeb Technologies,

SR. Shipping Coordinator November 2006 – January 2020

●Review and pull daily shipment requests from the PSI, and FedEx system

●Log daily bill of lading shipments

●Coordinate with 3rd party vendors on a variety of projects

●Review and process pick tickets.

●Conduct yearly inventory

●Prepare shipping documents for remote facilities and customers.

●Implement and conduct new hire, and quarterly policy and procedure trainings.

●Ensure compliance for US Customs and international trade commission with regards to import and export requirements.

●Receive fork-lift inspection sheets from shipping/receiving team. If any safety concerns arise completes a Failure Report if necessary.

Catalyst Graphics,

Programmable Machine Operator/Trainer July 2000 – July 2006

●Reads job specifications to determine machine adjustments and material requirements

●Selects, installs, sets, positions and aligns stops, guides, dies, rolls, and blades as indicated by scale, rule or template of order specifications.

●Selects printing plates or dies, fills inkwells with the required color and adjusts ink flow as required.

●Observes machine operation to detect product defects or machine malfunctions.

●Adjusts settings and controls as required to ensure product meets specifications and quality standards.

●Measures product dimensions to determine accuracy of machine operation and performs quality inspection of finished product.

●Removes cut pieces from product, die or bed of machine.

●Counts, stacks, marks, bands and transports finished product to the proper area as directed

●Completes work orders and load tags in legible print

●Performs minor machine maintenance such as cleaning and oiling of machines, dies or

product.

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