Customer Service Operations Manager

ELIZABETH CARMACK

************@*****.*** 228-***-**** Gulfport,Ms

SUMMARY

Talented Operations Manager proficient in operational enhancement, quality improvements, and team leadership. Cross-functional collaborator well versed in developing successful teams and motivating employees to meet individual and team objective. Dedicated and focused on building a well trained team while efficiently managing allocated hours.

Skills

-Planning and Implementation, Team Leadership, Problem Solving, EXPERIENCE

Loves Travel Truck Stop-Irvington,Al Gulfport,MS, 04/16-09/22 Delivered positive customer service experiences by implementing effective quality assurance practices

Managed scheduling, training, and inventory control Implemented policies, and standard operating procedures and managed quality, customer service and logistics.

Organized schedules, workflows, and shift coverage to meet expected business demands

Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials

Prepared and prioritized calendars and correspondence Prepared payroll and entered data into cumulative payroll document Managed incoming and outgoing mail, filing and meeting coordination Responded to inquiries via email, telephone, and social media Received and routed incoming calls and correspondence to promote timely Communication.

Inventoried and ordered supplies for office

Developed administrative processes to achieve organizational objectives and improve office efficiency

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