Customer Service Data Entry

S

Highly accomplished, dedicated, and hardworking with strong personal skills, and 10 years of

experience. A solid understanding with accounts procedures and processes. Experienced in finance, management, accounting, and customer service. Equipped with broad knowledge, concepts, and strategies to yield the best possible financial outcomes in all areas. Delivering an unparalleled customer experience through the best combination of knowledge, patience and team work to foster and promote a cooperative and harmonious working climate that is conducive to maximum team member morale, productivity, and efficiency/effectiveness. Dedicated to providing high-quality customer service and communicating with customers in a way they can understand.

Manages the preparation, maintenance and presentation of budgetary data.

Analyze problems and provides advice on the correct resolution.

Handles all purchasing, inventory, and contract negotiation with vendors.

Manages consumer sales and business-to-business sales.

Approves and process requisitions for multiple purchase receipts, vouchers, and invoices.

Analyze financial information in response to queries from managers, suppliers and customers.

Financial Coordinator II May 2022 – Present

“University of Houston”

Provides regular monitoring of general ledger accounts using existing reporting solutions, analyzed and interpreted the data, and provided input to improve month-end analysis.

Prepares and controlling regular field visit schedule to projects and/or sub-grantees by finance team, and also in collaboration with programs.

Oversees and schedules duties for staff and/or student workers in the preparation of vouchers, requisition, SCRs, and travel documents; oversees the filling of financial documents and data entry of related financial information.

Manages the preparation, maintenance and presentation of budgetary data.

Creates and provides financial summary reports for the college or division business manager with budget cycles.

Financial Coordinator I April 2021 – May 2022

“University of Houston”

Performed Project Costing/Asset Management tasks as assigned

Assisted with the approval of the payroll: hires students employees, ensures time reporting is accurate, inputs FT staff leave, and manages staff terminations

Analyzed problems and provide advice on the correct decision

Maintained and reconciles accurate account balances on all accounts in revenues and expenditures for the unit. Coordinates the deposit of cash for the unit.

Created and provided financial summary reports for the college or division business manager; assists the business manager with budget cycles.

Conducted hoc accounting and financial analysis for the Manager of Finance & Administration

Compiled, organized, and analyzed financial data from various sources (purchase order system, payroll, west coast billing system, posting register) to produce monthly forecasts.

Reviewed recommended, and edited documentation related to Customer Care/Analyst functions.

Prepared/processed Purchase Orders, paid invoices via PeopleSoft. 346-***-****

***************@*****.***

2726 Bissonnet St, #240,

Houston, TX, 77005.

PERSONAL PROFILE

CORE COMPETENCIES

Maria Vega

CONTACTS

KEY SKILLS

PROFESSIONAL EXPERIENCE

Excellent Interpersonal,

Communication and

Presentation skills.

Management and Team Building.

Customer Service.

Budgets and Accounts expert.

Financial Management,

Forecasting, and Strategic

Planning.

Organization and Delegation.

Forward planning and strategic

thinking.

Financial Reporting Specialist.

Cash Flow Analysis.

Account Reconciliation

Specialist.

Clerical.

Financial Reports preparation.

Outlook, Word, QuickBooks,

Excel,

M.V

Financial Assistant I Sept 2019 - April 2021

“University of Houston”

Managed grant files for Professors, Financial Managers and senior staff members

Prepared and assisted in preparing various financial, grant and administrative reports

Approved and processed requisitions for multiple purchase receipts, vouchers and invoice

Analyzed financial information in response to queries from managers, suppliers and customers.

Performed clerical works such as copying, scanning, and archiving functions for contract documents.

Provided support in a variety of the more complex clerical financial duties in accordance with standard procedures.

Prepared monthly and quarterly financial reports for department management.

Reviewed records and reports of activities to ensure progress is accomplished. Office Manager Sept 2018 - Aug 2019

“Dynamic Yacht Management”

Handled all purchasing, inventory, and contract negotiation with vendors.

Managed consumer sales and business-to-business sales.

Created and monitored internet marketing campaigns.

Developed and maintained website and e-commerce store and order processing system.

Ensured that clients and vendors were comfortable when entering the building by meeting their needs and expectations

Scheduled meetings with vendors and directed them to the proper areas

Answered multi line phone system and ordered office supplies to ensure adequate stock Customer Service Rep. (Dominican Rep.) Nov 2012 - Dec 2016

“Fibernetics Corporation – CanCall International”

Organized customer information and account data for business planning and customer service purposes

Managed route schedules to maximize time and full efficiency Processed accounts receivable

Identified, researched, and resolved customer issues using the computer system

Followed-up on customer inquiries not immediately resolved Completed call logs and reports

Created excel spreadsheets to track customer data and perform an intense reconciliation process

Opened new credit card accounts and provided customer service on existing accounts.

Quickly and effectively solved customer challenges to include following up to ensure remediation.

Maintained quality control seeking new ways to improve customer service

Costambar High School 2007-2011

(Major in English and Information Technology).

LinkedIn Learning:

Interviewing techniques – Effective Listening – Administrative Professional Foundations - Outlook: Working with Multiple Calendars Communicating across Cultures – Learning Typing. References Available Upon Request.

EDUCATION

Contact this candidate