Oscar Valdes, **** Crossgate Drive, Wilmington, Delaware 19808

Phone: 302-***-****, Email: aduala@r.postjobfree.com

PROFILE: Solid computer operations background involving installation, maintenance and troubleshooting desktop application issues. Ability to translate technical information and make it more easily understood to internal and external users. A team player with effective decision making skills and ability to work independently; learn new systems and software readily. Strong communication skills and a desire to expand my computer knowledge and apply it to improving your business performance.

PROFESSIONAL EXPERIENCE:

2006-2021 Senior Technician Analyst, Automated Financial System

Help Desk, Information Technology, Technical Support. Serving as top advisor on complex issues in providing support to the Operations Department and all end-users. Coordinating and serving as operations project leader on special assignments including installations, research, testing, upgrades, correcting and implementing new procedures for operations projects. Troubleshooting hardware and software problems for all end users applications platforms. Assisting in migrations of new applications, knowledge of transferring files, understanding the process flow, analyze data and monitor activity in the Mainframe and servers environment. Strong experience in telecommunications and problem solving issues. Develop project plans to resolve issues and improve customer service and follow through until completion. Writing effective support documentation for the staff. Monitor and execute batch ftp file process. Perform system validations that all tasks are being performed correctly and on time. Exceptional interpersonal skills and ability to manage multiple projects.

2005-2006 Technical Support Analyst, Laser Technology, Inc.

First line of contact for customer support issues and maintained operating systems. Assisted in

creation of reports, documentation for products and troubleshooting applications. First line of

defense against system outages; provided system maintenance, created disc space and rebooted

systems when needed. Assisted end users with connectivity problems, computer lockouts and printer

problems. Established positive team environment by proactively assisting and training less

experienced personnel. Strong experience in telecommunications, problem solving and analysis ability. Skilled with Microsoft Office Suite. Able to effectively communicate highly technical information in a non technical terminology.

1998-2005 Fuel Trader Specialist, Exxon-Mobil

Shown ability and willingness to analyze; adapt to multiple and changing market conditions to take

advantage of market volatility, supply and demand. Made decisions on fundamental and

statistical data, adaptable and willing to work in a team environment. Was flexible to rotating

schedule changes, worked extended hours and holidays as required. Knowledge of North America

fuel supply depot and transportation systems. Ability to multi task, able to work in a fast paced

environment. Strong organizational and negotiating skills in the energy market.

1989-1998 Operations Analyst, Delmarva Power

Provided support to several IT Departments within the Company. Assisted in research and data

analysis in the Energy Market. Maintained accurate and up to date reports on new implementations.

Utilized strong knowledge of Microsoft software. Troubleshooted decisions and worked in a team

environment. Flexible using IT systems. Used knowledge of the workflow schedule in day to day

operations. Monitored internal and external data processes. Provided reports to Senior Management

personnel. Multitasked, remained calm in stressful situations and utilized ability to work in a fast paced

environment. Strong organizational skills and able to interact with individuals on all levels of operations.

SKILLS SUMMARY: MICROSOFT WINDOWS SERVERS, MICROSOFT SQL SERVERS, IIS SERVERS, WEB SERVES, FTP BATCH FILES, MICROSOFT WINDOWS (ALL TYPES), MIICOSOFT OFFICES SUITES – MICROSOFT EXCEL, WORD, POWERPOINT, ACTIVE DIRECTORY, NOC, Authentication, ConnectDirect, IBM AIX, MVS, CICS, JCL, IBM OS 390, HP 9000, HP 3000, ORACLE, LOTUS NOTES, SCHEDULING SOFTWARE, LAN/WAN/FTP, ZEKE, REMEDY, LASERS PRINTERS, EMPIRE, RM SYSTEM, TIVOLI, SOLARWINDS, VOICE APPLICATION SYSTEMS, PC HARDWARE/ SOFTWARE, ENERGY MARKET APPLICATIONS, BILINGUAL - SPANISH.

EDUCATION: A+ Certification, Computoss Technology, Certificate in Construction Electricity, Wilmington Skill Center

Computer Science/Accounting, Delaware Technical & Community College.