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Center Representative Customer Service

Location:
Manchester, NH
Posted:
December 27, 2022

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Resume:

*

KAYLA R. CARMAN

** ***** **** *** ● Manchester, NH ● 732-***-**** ● adual5@r.postjobfree.com

PROFESSIONAL SUMMARY

Call center representative with hands on experience in multiple applications to assist in customer service with a desire to aide others as a patient advocate. Detail oriented trainer/leader with strong organizational skills. Team player who works well alone or in a group setting (with little or no supervision). PROFESSIONAL SKILLS

■ Proficient in Microsoft Office

products including Word,

Excel, and PowerPoint

■ Ability to handle Confidential/

Sensitive/ HIPAA Information

■ Outstanding Customer service

and phone skills

■ Ability to work

independently or

with team

members

■ Excels in

problem solving,

time management

and

organizational

skills

■ Able to complete work

tasks in an onsite, remote,

or hybrid environment

PROFESSIONAL EXPERIENCE

Patient Access Specialist 10/2018 to Present

Dartmouth Hitchcock Medical Center

Answering calls for all regions of primary care for DHMC as well as covering other specialty departments when needed. My role is to take messages, prescription refill requests, and try reaching the nurses if there’s an emergency based call. I am used to high call volumes, training new employees, and doing side work when phone volumes are low. This is a rewarding position as I get to help out patients. Registration Representative 05/2017 to 08/2021

Dartmouth Hitchcock Medical Center

Floating around to different hospital reception desks depending on the volume of patients to check in. The check in registration process is to verify all the information in the patients chart is correct. Insurance is a big aspect of this position and making sure the proper insurance information is entered for the proper patient. Customer Service Associate 04/2016 to 04/2017

Lowe’s

A few duties preformed as a customer service associate were to return items, answering phones, and fulfilling online orders. I would attend to any of the customers’ needs. Hostess 07/2013 to 04/2017

Bahama Breeze

■ As a Hostess a few duties I’d perform were to greet the guests, seat the guests, take to-go orders, and answer phones. During busier times like weekends, summer season, and holidays I would assist the servers in helping them bus their tables to help the wait move along to get guests seated faster. 2

Overnight Flow Team Member 08/2014 to 04/2016

Target

As an unload associate I would be unloading the truck and bringing the product to the proper areas of the store. After the boxes are in the correct section we would then stock the shelves if needed and if the item was stocked we would consider it back stock. During the holidays we would overstock on toys in the toy section and I was in charge of printing price labels and setting the aisles. I also joined in on the team that reconfigured the designing and marketing of the aisles when they were redesigning the store. Black Friday’s I also participated on the floor to help customers out as well. Customer Service Associate 03/2014 to 08/2014

Lowe’s

Worked as a seasonal (temp) associate in the inside lawn and garden section. I helped customers find the product they were looking for, zoned, and stocked shelves as needed. I also specialized in their online ordering system “Sterling”.

Optometric Technician 05/2013 to 07/2013

Pearle Vision

● My daily duties consisted of checking in patients, reminder calls, and checking patients out. I was also trained to do the pre examinations prior to a patient’s visit and make notes on what they were being seen for.

Crew Trainer 10/2010 to 03/2014

McDonald’s

● My duties included handling cash and receiving orders simultaneously both on the front end and drive thru. I also assisted in preparing and cooking the food. EDUCATION

Southern New Hampshire University Pursuing Bachelor’s Degree: 2018-Present Business 71 Credits Earned

Central Regional High School, Bayville New Jersey Graduated: 06/2011 High School Diploma



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