Service Representative Administrative Assistant

SKILLS

+ Financial Management

+ Directing Team Members

+ Administration and Reporting

+ Managing Multiple Priorities

+ Shift Coverage

+ Upselling Products and Services

+ POS Systems and Ordering

Platforms

+ Calm and Professional Under

Pressure

+ Order and Refund Processing

+ Strong Organizational Skills

+ Google Drive

+ Microsoft Excel

+ Microsoft Windows

+ Document and File Management

+ Multitasking and Time

Management

+ Microsoft Office

EDUCATION

Lone Star College System

Spring, TX + Expected in 05/2024

Associate Of Science: Biology

Klein Forest High School

Houston, TX + 06/2017

PROFESSIONAL SUMMARY

Encouraging manager and analytical problem-solver with talents for

team building, leading and motivating, as well as excellent customer

relations aptitude and relationship-building skills. Proficient in using

independent decision-making skills and sound judgment to positively

impact company success. Dedicated to applying training, monitoring

and morale-building abilities to enhance employee engagement and

boost performance.

WORK HISTORY

Dominos Pizza Inc. - Assistant Manager

06/2022 - Current

+ Monitored cash intake and deposit records, increasing accuracy and

reducing discrepancies.

+ Helped with planning schedules and delegating assignments to meet

coverage and service demands.

+ Offered hands-on assistance to customers, assessing needs and

maintaining current knowledge of consumer preferences.

+ Completed regular inventory counts to verify stock levels, address

discrepancies and forecast future needs.

+ Generated repeat business through exceptional customer service

and responded to customer concerns with friendly and

knowledgeable service.

‘Managed Labor Solutions - Team Lead

05/2021 - 06/2022

+ Coached team members in techniques necessary to complete job

tasks.

+ Trained new team members by relaying information on company

procedures and safety requirements.

+ Worked different stations to provide optimal coverage and meet

production goals.

+ Evaluated employee skills and knowledge regularly, training and

mentoring individuals with lagging skills.

+ Established open and professional relationships with team members

to achieve quick resolutions for various issues.

Macys Department Store - Customer Service Representative

11/2019 - 05/2020

+ Maintained customer satisfaction with forward-thinking strategies

focused on addressing customer needs and resolving concerns.

+ Answered customer telephone calls promptly to avoid on-hold wait

times.

+ Answered constant flow of customer calls with minimal wait times.

+ Offered advice and assistance to customers, paying attention to

special needs or wants.

+ Responded to customer requests for products, services and company

X-ell Tax And Bookkeeping Services - Administrative Assistant

01/2017 - 08/2019

Answered multi-line phone system, routing calls, delivering

messages to staff and greeting visitors.

Executed record filing system to improve document organization and

management.

Scheduled office meetings and client appointments for staff teams.

Sorted and distributed office mail and recorded incoming shipments

for corporate records.

Generated reports and typed letters in Word and prepared

PowerPoint presentations.

Monitored supervisor's work calendar and scheduled appointments,

meetings and travel.

Contact this candidate