Energy Corp Support Analyst

Location:

Houston, TX

Posted:

December 27, 2022

Contact this candidate

Resume:

Zachary Lawal

**** ****** ****** **.

Richmond, TX 77469

**************@*****.***

346-***-****

• Strong analytical skills, follow-up capability, and problem-solving ability.

• Strong problem management and problem investigation skills with ability to learn new skills quickly to value add in problem focus areas.

• Excellent interpersonal skills. Able to rapidly understand and retain knowledge of business processes and the technology systems.

• Demonstrated proficiency in a detail-oriented position, reliable, adaptable, able to multi-task, and ability to troubleshoot issues to a resolution.

• Basic knowledge on database and be able to write SQL queries to quickly extract data for reporting/trouble shooting.

• Excellent interpersonal skills. Able to rapidly understand and retain knowledge of business processes and the technology systems.

• Ability to communicate proficiently with excellent multitasking skills. Work Experience

Info Tech Specialist

CAMAC International Corporation

October 2014 to June 2022

• Working closely with other departments/organizations and collaborating with other IT staff.

• Answer "help desk" issues and provides technical advice and support to end.

• Checking and configuring desktops for latest updates and security configurations.

• Maintains familiarity with desktop and LAN operating systems and commercial software installed on systems. Info Tech Specialist (Continued)

CAMAC International Corporation

October 2014 to June 2022

• Utilized SLAs, ticket tracking, & monitor systems to ensure timely resolutions.

• Video Conferencing equipment support

• Prepared statistical & incident reports for departmental manager.

• Evaluates the need for updating technology assets and makes recommendations.

• Suggesting and providing IT solutions to business and management problems.

• Analyzing and resolving faults, whether it is a major system crash or a forgotten password.

• Undertaking routine preventative measures and monitoring network security, particularly to the internet.

• Provides technical advice and support to end users regarding use of computer hardware and software.

• Hardware and desktop OS skills to roll out new computers or to rebuild computers.

• Has skills installing and using our typical application software.

• Comprehension and analytical skills in a WAN/LAN environment.

• Supporting and maintaining new server hardware and software infrastructure.

• Allocating network accounts; setting up user accounts, permissions, and passwords.

• Monitoring network usage and traffic.

• Coordinates the daily administration of shared resources on the Local Area Network such as allocating additional hard drive space to particular users, hubs, switches, routers, network, printers, etc.

• Monitoring network devices (printers, switches, etc.) proactively to find faults before the users do.

• Provided support for VPN and other remote issues, and Data recovery from Drive failures.

• Monitoring the use of the web by employees.

• Evaluates the need for updating technology assets and makes recommendations.

• Creates Purchase Requisitions for new workstations and any other components/software as requested.

• Maintain/Configure/Program Mitel Phone Systems.

• Configure Mitel UCA Desktop/Mobile Application.

• Support audio and video equipment in conference rooms.

• Manage and monitor internal assets to ensure accurate inventory records.

• Other duties may be added and/or assigned as needed. Supply Chain

SEPLAT Petroleum Development Company

June 2010 to September 2014

• Ensure planning and forecasting for allocation and production requests

• Ensure communication of all pertinent supply chain information

• Maintain close communication with suppliers

• Prepare reports when necessary

• Help with House Account fills and reporting

• Create purchase orders

Senior Desktop Support Analyst

Erin Energy Corp

June 2007 to September 2010

• Researched and documented program errors. Recorded all issues in the CRM software system.

• Trained, mentored, and assisted London-based 1st level support analysts and developers.

• Monitor application performance using Splunk and BMC TMART

• Assisting and/or driving process improvements, systems integration and BCP efforts

• Assist and/or drive process improvements, systems integration and BCP efforts

• Depending on the workload of the above assist in development tasks to reduce technical debt/resiliency items/provide cross project test support

• Excellent general problem-solving ability and attention to detail

• Strong problem management and problem investigation skills with ability to learn new skills quickly to value add in problem focus areas

• Strong analytical skills, follow-up capability and problem-solving ability

• Work closely with business and other teams to assist in the overall definition of support items and provide quick assistance to meet SLAs

• Perform system configurations, develop scripts and other technologies to automate business workflow, improve productivity, and reduce costs

Senior Desktop Support Analyst (Continued)