Customer Service General Manager

Khemara Chea, Business General Manager

Lowell, USA, 413-***-****, *******@*****.***

PROFILE Experienced and self-motivated bilingual General Manager bringing over two years of experience serving as an effective General Manager in Retail Industries. Adept in all aspects of management including planning, budget management, and coordinating all working parts of a project. Experienced in working directly with clients and employees to ensure all the goals of a project are achieved and met within budget range. strategic and distinct approach to the effective and efficient management of people in a company or organization such as helping businesses gain a competitive advantage. While, also creating an atmosphere of acceptance and inclusive work environment. Where the entire team finds room for growth. EMPLOYMENT HISTORY

Jan 2022 Business owner, Fragile State Studios Lowell

• Creating a business for retail purposes, while also instilling a positive mission statement.

• Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products.

• Worked productively with Product Team to understand requirements and business specifications around Portfolio Management, Analytics and Risk.

• Tracked performance and identified business improvement trends.

• Communicated with business partners overseas regarding production.

• Managed the reporting of business intelligence efforts and all relations to creative directing and business promotion.

• Managed and supported business risk and worked to develop and implement strategic solutions.

• Managed 10 person team of business process consultants. Jan 2020 — Mar 2021 AGM, Coffee and Cotton Lowell

• Worked to ensure a positive and hassle-free customer experience.

• Identified and maximized sales opportunities, and increased customer retention rates.

• Settled any customer disputes in a professional and pleasant manner.

• Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays.

• Brought forth excellent customer service skills and a committment to customer satisfaction. Mar 2021 — Present GM, Coco Luna LLC Lowell

serving as an effective General Manager in Retail Industries. Adept in all aspects of management including planning, budget management, and coordinating all working parts of a project. Experienced in working directly with clients and employees to ensure all the goals of a project are achieved and met within budget range

• Worked to ensure a positive and hassle-free customer experience.

• Settled any customer disputes in a professional and pleasant manner.

• Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays.

• Brought forth excellent customer service skills and a committment to customer satisfaction.

• Helped to increase customer return rates by providing excellent customer service at all times.

• Maintained up-to-date knowledge of all retail promotions. EDUCATION

Jan 2022 Masters, Framingham State University Framingham Frmaingham State food science, and Business.

SKILLS Ability to Work in a Team Expert

Effective Time Management Expert

Microsoft Office Expert

Communication Skills Expert

Ability to Work Under Pressure Expert

Interpersonal Communication

Skills

Expert

Strong Leadership Skills Expert

Adaptability Expert

HOBBIES I made my passion a reality, by operating a vintage retail business and franchise.

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