Service Representative Customer

Latasha Hicks

**** ****** ***** *******, ** *****

*********@*****.***

Cell phone: 757-***-****

Dependable and reliable with over 10 years plus variety work experience. Working in solitary roles and as part of fast-paced teams. Authorized to work in the United States for any employer.

Work Experience:

HEALTH IQ

Customer service Representative

November 2022 – Present

Working remotely

Making outbound calls minimum of 200 calls a day.

Warm transfer customers

Collecting personal information from customers

Working mandatory overtime hours

Working independently

Computer proficiency skills

Multitask skills

Communication skills

IBEX Global Hampton, Virginia

Customer Service Representative

July 2021 to November 2022

Schedule appointments, transportation,

Answer high level phone calls 80+ a day.

Make outbound/ Inbound calls entering data

Working independently

Provide assistance to clients

Create customer appointments

Scheduled reservations for customers

Maintain up-to-date knowledge of customer accounts

Computer proficiency

Communication skills

Amazon Chesapeake, Virginia

Sorter/ Packer

November 2019 to March 2020

Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.

Pulled orders quickly to maintain demanding productivity goals

Compared shipments against packing slips to confirm completeness and accuracy of delivery

Assessed and sorted items into containers or designated areas according to classification, size and condition

Checked packing slips and other documentation to appropriately box items requested by clientele

Transported packed items to delivery pallets to assist loaders in loading and stacking pallets on delivery vehicles

HNM CLEANING SERVICE- Suffolk, Virginia

OWNER/HOUSEKEEPING

NOVEMBER 2013 to MARCH 2021

Established and maintained clean and comfortable environments in clients' homes

Vacuuming

Cleaning windows and dusting

Sanitized apartments after move-out or prior to move-in

Collected payment for services rendered and provided client with billing receipts

Provided excellent house cleaning and maid services to clients

Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens. Exceeded client expectations to garner future services

Hiring employees

Payroll

Computer proficiency

Target Distribution – Suffolk, VA

Sorter/Team member

August 2016 to September 2017

Checked packages and merchandise for damage and quickly notified vendors to request replacements.

Kept warehouse stations and equipment in good working order in line with OSHA requirements.

Maintained accurate inventory records to provide data for use in audits and completion of order requests Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.

Kept work areas clean, organized and safe to promote efficiency and team safety. Updated daily logs with regular shift activities and incident details. Loaded, unloaded and moved material to and from storage and production areas.

Basic computer skills

Consistently lifted materials weighing as much as 35 pounds.

Kraft Heinz/

Cor tech Temp Agency – Suffolk, Virginia

November 2019 to January 2020

Checked boxes with counted parts and labeled for shipping.

Maintained accurate quantity of labels and products for production line.

Notified supervisor to pinpoint and resolve quality problems.

Enthusiastically took on additional shifts during peak work periods to keep projects on schedule.

Inspected final products to assess compliance with quality standards and established tolerances.

Organized work to meet demanding production goals with 100% success rate.

Maintained maximum organization and productivity by properly sorting project components on work tables.

Supported machine operators in setup and operation of production equipment resulting in efficient runs.

Maintained stock and clean work area for optimal productivity.

Smith field Foods – Portsmouth, Virginia

Machine Operator

August 2000 to January 2011

Protected materials during transport by correctly assembling boxes and crates.

Prepared orders for shipment by inserting associated paperwork

Tagging boxes and scanning bar codes to upload package data to tracking system.

Achieved production targets by maintaining high productivity levels and communicating effectively with team members regarding orders and fulfillment.

Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.

Willingly took on extra hours and shifts during busy periods to meet tight shipping deadlines.

Education:

Portsmouth Adult Education Center

General Education Diploma

Strayers University- Chesapeake, Virginia

Bachelors in Business Administration

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