Data Entry Care Representative
Resume:
Rochell A Matos
Skilled Multilingual—Customer Care Representative with 10+ years of experience. Dedicated and passionate about improving the quality of people’s lifestyles through unsurpassed care and service. I seek to further expand my skills by contributing to your organization's mission and expectations.
251 Spruce St #2
Chelsea, MA 02150
************@*****.***
https://www.linkedin.com/in/rochell-a-matos-a20943230
EXPERIENCE
Transitional Wellness Center, Cambridge MA — Shelter Specialist
Feb 2021- CURRENT
-Responsible for identifying and resolving problems in a timely manner; I also develop alternative solutions for said problems.
-Ensuring the safety and security of the floor and that program operations are in compliance with policies and procedures.
-Knowledge of homelessness and issues of low-income, diverse populations.
-The ability to communicate effectively; outstanding communication and interpersonal skills.
-Training in trauma-informed care, crisis prevention, and harm reduction.
-Interview clients to better determine status of housing/government benefits.
-Register patient demographics accurately, effectively and professionally.
Encore Boston Harbor Casino, Everett MA — Bartender
Jun 2019 - Feb 2021
-Responsible for making/serving cocktails as requested.
-Maintaining a professional and proper etiquette at all times.
-Responsible for opening and closing tasks.
-Providing quality service-traffic, upscale locations.
-Knowledge of floor layout.
-Insuring all cash is properly counted, and the register is correct.
-Accommodating special requests, ensuring guests' satisfaction and return.
Logan Airport British Airways, Boston MA — Bartender/Server
Apr 2017 - Jun 2019
-Creating monthly menus/special drink of the week.
-Accommodating the passenger, and assisting any of their needs/concerns.
-Developing and maintaining relationships with quests.
-Responsible for a full size bar.
-Insuring the opening and closing were done correctly.
-Taking note of the fridges temperature and logging through the day.
-Placing liquor orders and bookkeeping records of inventory.
EDUCATION
Chelsea High School, Chelsea MA — Diploma Graduated in July 2016
SKILLS
Microsoft Office
Communication Skills
Email Communication
Problem-Solving
Detail-Oriented
Leadership
Decision-Making
Conflict Resolution
Project Management
Data Entry
Customer Service
ACCOMPLISHMENTS
2021 First Aid CPR-AED Training
Prescription Drug Misuse and Addiction(CME) Certified
Tips Certified
2019 ServSafe Alcohol
LANGUAGES
Fluent in English and Spanish
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