Data Entry Front Desk
Resume:
Lauren McKernin
Midlothian, Illinois *****
****************@*****.***
Work Experiences
United Insurance Services, Palos Heights, IL. 09/2020 - 05/2022
Agent Representative
Adapts well to computer productivity programs for benefit calling and updating client insurance changes and information. Specializes in strong customer service skills and problem solving. Delivers a high level of customer services for my clients while representing contracted health insurance company, Blue Cross Blue Shield of Illinois.
*Stays up to date on insurance changes
*Strong training skills
*Extensive call center experience
*Experienced in insurance sales
*Point of contact for client
*Resolves issues
*Maintains client relationships
*Evaluates each prospect’s situation
*Answers client questions regarding enrollment, payment, benefits and all policy inquiries
Barracos, Crestwood, IL. 01/2019 – 04/2020
Server/Bartender
*Welcomes guests
*Communicates specials to guests
*Memorizes and takes orders
*Identifies upsell opportunities
*Maintains a healthy & clean environment according health department
*Ensures guests meet minimum age requirements for alcoholic beverages
*Provides excellent customer services
Purple Steer, Whiting, IN. 02/20/2018 – 01/2019
Server
*Welcomes and escorts guests
*Memorizes and takes orders
*Offers menu recommendations
*Cleans and sanitizes according to health regulations
*Answers questions regarding menu selections
*Confirms food orders are correct
*Ensures customers are satisfied with service
Skills / Education
Familiar with Microsoft office products, proficient in data entry, medical insurance management and sales, skilled in front desk management, capable of independent work and enjoys a fast-paced environment.
*Oak Forest High School - Diploma
*State of Illinois Insurance License – Life and Health
*Certified Ethics and Insurance
*Independently contracted with Blue Cross Blue Shield of Illinois
References Upon Request
Contact this candidate