Data Entry Customer Service

Freddie Jones

**************@*****.*** 832-***-****

Objective: Professional with extensive background in real estate seeking property management assistant position to utilize organizational and communication skills and provide support to property managers in all development projects. Professional Experience

Stewart Title Houston, TX

September 2021 – June 2022

Escrow Quality Data Entry

Collect, analyze, monitor, and report on the organization’s financial matters, manage and ensure compliance with the organization’s financial policies, professional standards and all laws.

Management customer-driven investments and monitor daily transactions and positive pay.

Working in the Centralized Escrow Accounting (CEA) Service Center, provide escrow accounting and related services to substantially all affiliated offices including wire processing, transfers and bank reconciliations, 1099s and escheat reporting, and centralized bank account documentation management. Kohl’s Houston, TX

April 2011 – April 2021

Customer Service Supervisor

Create cross functionality in support of customer satisfaction by working with marketing, fulfilment, pricing, sales, product support, and executive staff departments/teams.

Improve service delivery, customer outcomes, and cross-organization business performance by identifying root problem causes and long-term fixes & initiating improvement in high-impact areas.

Implement additional sales program that increased revenue and a comprehensive commission program for the CSR's

Trained and coached team of 10 representatives to deliver high standard of customer service.

Realty Associates

May 2015 – August 2017

Real Estate Agent

Demonstrated exceptional prospecting skills by generating extensive client base through aggressive marketing and personal referrals from satisfied buyers and 1

sellers

Advised and informed prospective clients on current market activities/condition and the negotiation process of real estate transactions.

Processed and managed all building service requests, updated tenant contact information, researched past due invoices, and set up new vendors in system.

Coordinated the apartment make-ready process, leased apartments to prospective residents and managed the sales process from start to finish Skills

Microsoft Office (Word, PowerPoint, Excel, Access and Outlook) Effective team member with a highly developed work ethic Self-Starter

Education & Certifications

Houston Community College

AS: Business Real Estate – Spring 2020

Houston Community College

Certificate: Property Management

Montel Inc Sponsoring Broker

Real Estate License – Commercial and Residential

2

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