Customer Service
Resume:
Jayla Mapps
Dallas, TX *****
**********@************.*******.***
A very motivated, goal-oriented person. I have four plus years of experience in customer service and dealing with people of all levels with diplomacy and tactfulness. I am detailed oriented with an eye for accuracy. I have a very thorough knowledge of my job functions and I am an exceptionally quick learner. I'm a flexible, creative and dependable individual which describes my overall work abilities and talents. I generally maintain a positive attitude within my work environment. Willing to relocate to: Dallas, TX - Arlington, TX - Grand Prairie, TX Authorized to work in the US for any employer
Work Experience
Customer Service Representative (WFH)
DJO, LLC - Lewisville, TX
October 2022 to December 2022
1. ICD 10 coding
2. Billing
3. Customer service
4. Insurance claims/verification
5. Data works software
6. OnBase software
Medical Assistant
Heal360 - Frisco, TX
December 2020 to December 2021
1. Using full PPE testing patients for COVID-19
2. Checking in patients
3. RT- PCR & antibody Testing
4. Temperature taking
5. Insurance verification
6. Phlebotomy
Receptionist/Medical Assistant
surgical consultants of dallas - Dallas, TX
February 2019 to May 2020
1. Respond to illnesses and physical conditions.
2. Prescription of medication
3. Assessed, organized and documented patient data to develop an appropriate plan of care for physician. 4. Interacted with family, 5 physicians and other disciples regarding patient care. 5. Injections
6. Insurance verification/claims
7. Preclinical software
Cashier
Walmart - Greenville, TX
May 2016 to May 2018
1. Food packer
2. Customer service
• trained for manager's position
Medical Technician
Presbyterian hosptial - Greenville, TX
January 2014 to February 2016
1. Basic IV
2. Blood draw
3. Vitals
4. Injections
Education
BSN in Nursing
Arizona college of nursing - Dallas, TX
October 2021 to Present
Diploma in Medical Assistant
Peloton College - Arlington, TX
September 2018 to October 2019
High school diploma
Greenville High School - Greenville, TX
August 2007 to October 2010
Skills
• Athenahealth
• Organizational skills
• Experience administering injections
• Insurance verification
• PCR
• Office experience
• Cashiering
• Customer service
• Basic IV
• Packaging
• Front desk
• Phlebotomy
• Vital signs
• EMR systems
Certifications and Licenses
BLS Certification
Contact this candidate