Pharmacy Operations Manager

Simeon Golden

Phone: 352-***-**** Email: *************@*****.***

Experience

Pharmacy Operations Manager August 2021 - Present

Walgreens Orlando Fl

Developing strong relationships with customers by anticipating customer needs and proactively offering services to provide the best customer experience possible.

Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying

Exercising independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks

Engaging with customers and patients by greeting them and offering assistance with products and services. Resolving customer issues and answering questions to ensure a positive customer experience.

Certified Assistant Store Manager May 2020 - August 2021

Walgreens Orlando Fl

Responsible for hiring and training all new employees. Ensuring customer satisfaction by training store staff on how to resolve issues. Creating a weekly schedule within the budget. Receiving merchandise from multiple vendors and ensuring accuracy.

Maintained accurate financial operation and budget targets with strict expense controls and effective tracking procedures

Increased sales by overseeing successful promotional strategies and in-store events.

Assist with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries.

Met shift needs by organizing effective schedules and delegating assignments based on employee knowledge and strengths.

Licensed Pharmacy Technician March 2018- May 2020

Walgreens Orlando Fl

Responsible for using pharmacy systems to obtain patient drug and information and process prescriptions. Assist with and coaches’ pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers.

Communicated with pharmacy customers to gather and verify personal, medical, and insurance information.

Education

Associates of Arts in General Studies

Lake Sumter State College, Leesburg, Florida

Skills

PTCB National Certification

Florida Registered Pharmacy Technician

Certified Immunizer

CPR Certified

Team Member Development

Customer Service Management

Business Management

Leadership

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