JOY DELA ROCA SMITH

Address: *** * **. ***. *, Upland Ca. 91786

E-mail: aduaa5@r.postjobfree.com

Phone No. 951-***-****

OBJECTIVE:

A Focused and dedicated applicant who goes the extra mile to make sure that clients expectations are met at the highest of standards. Enthusiastic with other workers and willing to work with any positions qualified.

PERSONAL INFORMATION:

Date of Birth : December 17,1983

Civil Status : Married

Citizenship : Filipino /Green Card Holder

Religion : Christian

Language : Tagalog and English

EDUCATIONAL ATTAINMENT:

TERTIARY PUP, Ragay Extension, Ragay, Camarines Sur Bachelor of Science in Accountancy 2002-2004 (Undergraduate)

SECONDARY Pamukid National High School Pamukid, San Fernando, Camarines Sur 1997-2001 (Graduated)

PRIMARY Pamukid, Elementary School Pamukid, San Fernando, Camarines Sur 1991-1997 (Graduated)

TRAINING ATTENDED:

English Proficiency Program (Basic Call Center Agent Training) (100hrs, NC 2) June 14 2010- July 23 2014

WORK EXPERIENCE:

Window HQ

2221 Harbor Blvd, Costa Mesa, CA 92627/949-***-**** Sales/customer service associates

August 20 2021 to August 17 2022

Concentrix Daksh Services Corporation

October 25, 2013 - March 31, 2018 (Philippines)

6 months Outbound Sales

6 months Inbound Sales

4 Years Back Office

Sutherland Global Services

November 16, 2012 – September 11, 2013 (Philippines) 10 months customer service representative

CHARACTER REFERENCES:

Gabriel, Augsto Pocholo G. Subject Matter Expert SME Concentrix Daksh Services 099******** Philippines

Girlie Ponon Team Leader Concentrix Daksh Services 099******** Philippines Meliza Pacardo-Roaring Assistant Operations Manager, Concentrix Daksh Services 091******** Philippines

Justina Sigle Window HQ CEO (USA)

2221 Harbor Blvd, Costa Mesa, CA 92627 949-***-****