Service Representative Customer

James Robinson II

269-***-**** ***********@*****.***

Hi-Lex Corp of America Battle Creek, MI

Customer Service Representative May 2022 - Present

●Work directly with OEMs to provide assistance, resolve complaints, answer questions, and process orders

●Provide solutions that fit individualized situations and prioritize the customers' needs at each step of the process.

●Work with purchasing, scheduling and production to get components in place for manufacturing and distribution on time.

WKW Aluminum Extrusion Portage, MI

Operations Team Leader Aug 2021 - May 2022

Managing daily production operations of preassembly, two final assembly cells, and their associated reject/rework lines.

Continuous training and development of new and veteran team members

Recognizing potential issues and making adjustments to optimize OAE/OEE

PNC Kalamazoo, MI

Customer Service Representative II Mar 2020 - Aug 2021

Managing incoming calls and customer service inquiries

Generating sales leads that develop into new customers

Identifying and assessing customer needs to achieve satisfaction

Assisting both internal and external customers with IT solutions

Stryker Portage, MI

Machine Operator I Sep 2017 - Jan 2020

Maintain proper tolerances of assembled chucks & rotors while continually checking quality of product assembled, keeping appearance and function top of mind.

Operate machinery in accordance with health, safety and fire prevention regulations

Post Foods Battle Creek, MI

Packaging Team Member Feb 2015 - Sep 2017

Operate packaging machinery equipment according to product specifications and ensuring accuracy in weights, codes, and documentation of downtime, routine maintenance and minor repairs performed

Continually checking quality of product, packaging/case printing and operating machinery in accordance with health, safety and fire prevention regulations

Janesville Acoustics Battle Creek, MI

2nd Shift Molding/Assembly Team Leader Feb 2013 – Feb 2015

Managing daily operations for mold and assembly including estimating labor costs for extended runtimes.

Ensure proper methods and procedures are followed; implementing corrective actions where necessary for and monitor progress of 100+ team members

Pfizer Inc. Portage, MI

Formulation Operator Jan 2011 - Feb 2012

Validating ingredient conformity prior, during and after manufactured by reviewing all information daily related to manufacturing activity

Designed and implemented 6s goals for my manufacturing team

Kellogg Company Battle Creek, MI

Supply Chain Expeditor (Feb 2010 – July 2010) Sep 2008 - Jul 2010

Resolve department specific inventory issues regarding product availability, customer service and transportation for DC’s

Single point of contact (SPOC) for DC’s review/balance, inbound scheduler and other third party cohorts

Mix Deck Operator (Apr 2009 - Feb 2010)

Support Process Leaders and Product Developers with test run set-up

Maintain cleanliness of Pilot Plant equipment and work areas

OEE Analyst (Sep 2008 - Mar 2009)

Tracked plant metrics for distribution to management team

Arrange OMS reporting of packing and processing lines for use in multiple daily meetings and made available daily on Kellogg intranet

Army Reserves/Michigan National Guard Grand Rapids/Augusta, MI

Patient Administration Specialist (71G) Jun 1997 - Jan 2005

Ensure medical soldier readiness for deployment

Collate medical procedures completed from multiple locations

Kellogg Community College Battle Creek, MI

A.A. (2005) General Studies

Miller College Battle Creek, MI

B.S. (2010) Business Administration/ Business Management

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