Entry Clerk Data
Resume:
George Jones III
Customer Service Representative
Hampton, GA 30228
*****************@*****.***
Authorized to work in the US for any employer
Work Experience
Radio Host
God's House of Hip Hop
February 2019 to Present
I have my own radio show called Rez Nation on Stellar winning radio station, GH3RADIO, God's House of Hip Hop! It's airs Thursday's at 6pm est.
CDL Class A Driver
Cowan Systems, LLC - Baltimore, MD
February 2022 to May 2022
• I ran a dedicated route contracted through BJs Wholesale Foods. I also train entry leveled drivers to become a better driver and learn how to run their company!
•
• Confirmed product routes
• Completed all necessary paper work, including confidential logs
• Managed invoices
• Drove a 54 foot box truck
CDL Class A Driver
May Trucking Company - Pensacola, FL
April 2020 to January 2022
I run a dedicated route contracted through Georgia Pacific running paper and paper goods. I also train entry leveled drivers to become a better driver and learn how to run their company!
• Adhered to Department of Transportation (DOT) regulations
• Managed paperwork
• Refueled vehicle
• Assured Paper rolls, paper products, and dry goods arrived at destination CSR2-SUPERVISOR
24-7 Intouch - Clearwater, FL
October 2014 to April 2017
Handling escalated incidents. Kept in contact with corporate on incidents. Took escalated calls from agents. Helped resolve issues with agents and guest! Customer support for inbound calls. Quality Assurance Analyst
Cebu Global Teleservices - New Port Richey, FL
2010 to 2010
-2010
Selected contributions: Analyzed employee interactions with internal and external customers. Responsible for managing call quality and customer satisfaction. Directed employees in company actions for quality, metrics, and performance in positions. Provided coaching session with employees to better metrics and quality for future audits.
• Received promotion into position after 2 months of continually exceeding and setting new precedents in companies metric and quality goals
• Honored as top employee and quality analyst
Certified Shift Manager
McDonalds - Safety Harbor, FL
2008 to 2010
Selected contributions: Supervise 15+ employee's schedules, customer interactions, monetary transactions and proper/safe handling of food. Responsible for direct dealings with customers; and ensuring a positive customer experience.
• Selected as top performer and promoted to shift management position
• Given honor of "Employee of the Month"
• Receive monthly bonuses for exceeding company standard of customer satisfaction Customer Relations Representative
VICI - Largo, FL
2006 to 2007
Selected contributions: Address caller concerns through the analysis and resolution of problems and issues. Assisted with meetings and training; developed and implemented new policies and procedures. Director of Summer Camps
City of Rockville Recreation and Parks - Rockville, MD 2001 to 2003
Selected contributions: Supervised summer camp program for 50+ school-age children. Responsible for state levels of safety and protocols for child supervision.
• Initiated activities and art programs to divert negative behaviors resulting in successful group participation
• Mentored special needs group and improved social skills by instilling positive behaviors resulting in improved group interaction
Assistant Director
2000 to 2001
Selected contributions: Assisted director in supervision of staff and summer programs.
• Recognized for superior leadership skills and promoted to camp director Education
Bachelor's in Theatre
Frostburg State University - Frostburg, MD
2004 to 2005
Bachelor's in Vocal
Frostburg State University - Frostburg, MD
1999 to 2005
Bachelor's in Piano under Nancy Witmer
Frostburg State Collegium
1999 to 2005
High school diploma or GED
Skills
• Customer Service (10+ years)
• Customer Relationship Management (3 years)
• Customer Services (10+ years)
• Front Desk
• Microsoft Office (10+ years)
• Google Suite (7 years)
• Data Entry (6 years)
• Excel (10+ years)
• Commercial Driving Experience (Less than 1 year)
• Tractor-Trailer
• Driving
• Commercial driving
• Communication skills
• Computer skills
• Typing
• Food Handling
• Conflict management
• Project Management
• Host/Hostess
Certifications and Licenses
CDL A
Driver's License
Food Handler Certification
Assessments
Customer Focus & Orientation — Highly Proficient
December 2019
Responding to customer situations with sensitivity Full results: Highly Proficient
Data Entry Clerk — Highly Proficient
February 2020
Maintaining data integrity by detecting errors
Full results: Highly Proficient
Interstate truck driving — Highly Proficient
May 2021
Regulations and safe driving practices for long-distance trucking Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
The Rock Church of Tampa Bay
January 2008 to Present
Leadership
Additional Information
Skilled and diligent customer service professional with excellent communication skills in dealing with all types of people and their needs with thorough knowledge of principles and methods for training design; teaching and instruction for individuals and groups; and the measurement of quality and performance standards. Utilize skills in:
• Customer service, Quality Evalution, problem resolution, and de-escalation
• Strong ability to work independently
• Able to quickly adapt to new directions, systems, and policies. Extensive knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods. Profound ability to teach others how to do something and to communicate concepts and instructions clearly.
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