Customer Service Environmental Services

Marissa Rellinger

*** ********* ** ** ***** Rapids, MI 49508 616-***-**** (H) ******@*******.***

Summary

Goal-oriented worker dedicated to high levels of customer satisfaction and meeting aggressive business goals. Compassionate and self motivated with specialized knowledge in customer service and child care. Skills

● Customer/Personal Service

● Time Management

● Complex Problem Solving

● Team Leadership

● Sales Management

● Employee Training

Experience

Sweet Retreat May 2015 to October 2016

Leader

Grand Rapids, MI

● Communicate with customers to ensure they receive the correct product and their service is satisfactory

● Display diligence, compassion, and understanding when training new hires and while working with co-workers

● Preparing the orders, ensuring all food is fresh, and creating and maintaining a clean and neat workspace

● Manage the revenue at the end of the night, handle all meetings with inspectors/ stock trucks, and resolve any disputes with customers

Chuck E Cheese April 2018 to September 2019

Lead Cashier

Walker, MI

● Communicate with co-workers to create an efficient work place

● Being held accountable and to the highest standard to serve as a model worker for newer employees

● Be knowledgeable of rules, procedures, and policies to be capable of training new hires

● Direct, plan, or implement policies, objectives, or activities to increase productivity Hi-Tech Building Service March 2020 to April 2020

Custodian/Cleaner

Grand Rapids, MI

● Work efficiently on my own and as part of a team to effectively finish the assigned task

● Use my training, available resources, and common knowledge to solve problems and finish the job

● Manage my own work while instructing others how to stay on track Spectrum Health Butterworth May 2020 to July 2020

Environmental Services

Grand Rapids, MI

● Follow a very detailed outline of tasks to ensure protocol is followed

● Be polite and empathetic with patients

● Follow protocol while working at a fast pace to finish my job on time Education and Training

Aquinas College August 2017 - May 2021

Criminal Psychology

Grand Rapids, MI

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