Center Representative Customer Service
Resume:
Natalie Currier
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***************@*****.***
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Knoxville, TN 37923
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CAREER OBJECTIVE
Dedicated professional with diverse knowledge background utilizing the common theme of serving others. Striving to fulfill the needs of the sick, hungry, young and old. Passionate about addressing difficult situations with a positive attitude to promote progress and longevity.
EXPERIENCE
CURRENTCAREER SERVICES REPRESENTATIVE, Knoxville, Tennessee
Remington College, November 2021-Present
Brought Remington College online graduated to the highest percentage of employment in recent history
Developed partnerships with other campuses and multiple employers to aid in the successful employment of graduates and set up a working model that can be easily duplicated to help other Career Service Departments raise their student and graduate involvement and success rates
Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Defined problems, collected data, established facts and validated conclusions.
Provided efficient and courteous service to customers at all times.
Met deadlines while maintaining high-quality deliverables.
Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
Developed departmental objectives, budgets, policies, procedures and strategies.
Experienced with social media and communications platforms.
Adhered to quality and service standards to support operational goals.
Responded quickly to meet customer needs and resolve problems.
Conducted staff meetings to relay general information or to address specific topics.
Participated in ongoing training to enhance own job skills and knowledge.
Worked with coworkers to complete tasks.
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STUDENT SUPPORT CENTER REPRESENTATIVE
Remington College, March 2021-November 2021
Worked with multiple campuses across the nation to aid in essential administrative duties.
Handles inbound and out bound calls through automated systems documenting services rendered and escalating calls to appropriate departments as needed.
Participated in ongoing training to enhance own job skills and knowledge.
Experienced with social media and communications platforms.
Responded quickly to meet customer needs and resolve problems.
Defined problems, collected data, established facts and validated conclusions.
Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Met deadlines while maintaining high-quality deliverables.
Adhered to quality and service standards to support operational goals.
Provided product information and resolved concerns to assist customers.
Provided efficient and courteous service to customers at all times.
Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
Worked with coworkers to complete tasks.
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ASSISTANT STORE MANAGER
United Grocery Outlet, August 2020-March 2021
Built employee knowledge with training and mentoring.
Directed employee tasks and time management, improving customer experiences.
Created work schedules to maintain top-quality customer service and lower labor costs.
Assisted in recruiting process, hiring and retaining top talent.
Maintained organized store environment for customer and employee health and safety.
Taught loss prevention practices and policies to minimize shrink.
Led floor sets following plan-o-grams to update store appearance.
Highlighted sale items and promotions with proper signage and displays.
Held employees accountable and corrected issues to achieve high standards.
Used proven customer engagement techniques to increase sales.
Coordinated with Manager to set specific and actionable goals based on established KPIs.
Helped set team performance standards to reach company objectives.
Provided performance feedback and coaching to employees.
Organized and guided activities such as sales promotions requiring coordination with other department managers.
Prepared staff work schedules and assigned specific duties.
Reviewed financial statements, sales or activity reports, and other performance data to measure productivity.
Monitored suppliers to ensure that efficiently and effectively provide needed goods and services within budgetary limits.
Demonstrated and supported continuous improvement and growth mindset.
Planned store layouts or designed displays.
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NANNY
Sinclair Family, August 2017-December 2017
Worked with children to tidy up play area and bedrooms, encouraging neat and clean environment.
Modeled appropriate behaviors to encourage social and emotional development.
Bathed youngsters and assisted older children with bathroom tasks to promote good hygiene.
Created safe environment for children by removing hazards and enforcing appropriate boundaries.
Performed housekeeping tasks to facilitate child care.
Created stimulating and nurturing environment to enable children to feel safe.
Engaged children in age-appropriate exercises, encouraging intellectual and motor skills development.
Fostered proper nutrition by preparing healthy meals or bottle-feeding infants.
Encouraged enrichment by organizing creative activities and educational games.
Assisted young students with homework, supporting academic requirements.
Monitored children's behavior to notify parents of health or well-being irregularities..
Took children for walks or played in park, maximizing time spent outdoors.
Tended to general needs of children while supervising and enforcing safety in day-to-day activities.
Instructed and assisted children in handwashing and eating to develop health and personal habit.
Modeled appropriate social behaviors and encouraged concern for others, helping develop interpersonal relationships and communication skills.
Kept records of play, meal schedules and bill payment.
Collaborated with parents to develop and implement discipline programs to promote desirable child behavior.
Regulated children's rest periods and nap schedules.
Helped prepared and serve nutritionally balanced meals and snacks for children.
Met regularly with parents to discuss children's activities and development.
Transported children to school, social outings and medical appointments.
Incorporated music and art activities to encourage creativity and expression.
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PHARMACY TECHNICIAN
Covenant Health, April 2015-August 2017
Stocked and replenished shelves to remove out-of-date items from inventory.
Organized medications for dispensing by profiling prescriptions and calculating quantities.
Compounded intravenous medications using sterile techniques.
Inspected pharmacy equipment and notified management of repair needs.
Followed standard operating procedures for maintaining accurate and readily retrievable accountability records.
Selected appropriate medicine and measured dosages to fill prescriptions under pharmacist direction.
Trained other pharmacy technicians, abiding by state regulations for training and licensure.
Complied with state regulations to maintain safe, clean pharmacy.
Monitored inventory levels and maintained shelves, stocking with adequate supplies.
Selected drug and quantity, delivering items to pharmacist for review and dispensing.
Counted stock of medications, chemicals or supplies to enter inventory data into computer.
Maintained equipment and work areas and sterilized glassware, according to prescribed methods.
Maintained proper storage and security conditions for drugs.
Used aseptic technique to transfer medication from vials to sterile, disposable syringes.
Prepacked bulk medicines with prescribed medications and affixed labels.
Delivered medications and pharmaceutical supplies to patients, nursing stations and surgery.
Rotated shelves to check for and dispose of expired medications.
Cleaned equipment and sterilized glassware to maintain safe and sanitary conditions.
Mixed pharmaceutical preparations, accorded to written prescriptions.
Supplied and monitored robotic machines to properly label and dispense medicine into containers.
Adhered to infection-control policies and protocols to protect customers and employees.
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LEAD PHARMACY TECHNICIAN
K-Va, May 2010-December 2015
Trained other staff proper policy and procedures.
Collaborated with management to write technician schedulesApproved time off requests.
Managed inventory budgeting and payroll.
Entered prescription information into computer databases.
Established and maintained patient profiles.
Counted stock of medications, chemicals or supplies to enter inventory data into computer.
Maintained proper storage and security conditions for drugs.
Verified insurance data and contact information to complete prescription refill requests.
Maintained equipment and work areas and sterilized glassware, according to prescribed methods.
Priced stock to properly mark items for sale.
Rotated shelves to check for and dispose of expired medications.
Mixed pharmaceutical preparations, accorded to written prescriptions.
Supplied and monitored robotic machines to properly label and dispense medicine into containers.
Cleaned equipment and sterilized glassware to maintain safe and sanitary conditions.
Established and maintained patient profiles, included lists of medications taken by individual patients.
Maintained and merchandise home healthcare products and services.
Answered pharmacy telephones to respond to questions or requests.
Operated cash registers to accept payment from customers.
Prepared and processed medical insurance claim forms and records.
Assisted customers by answering simple questions, locating items and referring them to pharmacist for medication information.
Prepacked bulk medicines with prescribed medications and affixed labels.
Received written prescription and refilled requests and verified that information is complete and accurate.
Delivered medications and pharmaceutical supplies to patients, nursing stations and surgery.
Adhered to infection-control policies and protocols to protect customers and employees.
Called insurance companies to retrieve patient information.
Used aseptic technique to transfer medication from vials to sterile, disposable syringes.
Computed charges for medication and equipment dispensed to hospital patients and enter data in computer.
Operated cash registered to accept payment from customers.
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EDUCATION
DIPLOMA IN PHARMACOLOGY, Knoxville, TENNESSEE
National College of Business and Technology, June 2009
Awards & Honors
Deans list
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HIGH SCHOOL DIPLOMA, Lenoir City, TENNESSEE
Lenoir City High School, May 2007
US
SKILLS
Efficient and Detail-Oriented
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Clerical Support
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Customer Service
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Employee Relationships
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Contact this candidate