Kedejae Smith

Authorized to work in the US for any employer

I am a hard-working woman who Is Proficient At multiple-line switchboard with 3 queues and a paging system. I have adept at giving accurate and detailed information visitors and callers, also able to handle demanding clients tactfully. I am expert user of MS Word, Excel, Outlook, and front desk software applications. I am extremely capable of keeping reception area clean and organized. I am an expert in ordering, receiving, and maintaining office supplies, using a CRM software system to provide customers with exceptional services, collecting and delivering internal mail, organizing shipments, and handling emails; known for managing confidential and priority documents. Firsthand experience in coordinating special events and team meetings. I can provide general office admin support. I have proven team player who can work efficiently in a fast-paced environment, special talent for remaining calm during busy hours; I'm very mature and professional attitude with a strong work ethic. Experience

Hospitality Associate Williams Lea

February 2021- Present

I work closing with lawyers and associates of Morrison and Foster team. I am responsible for making sure each conference room and attorneys office are stocked with the necessary tools to work. I provide expert support on everything needed to support clients and associates including access passwords, ID information and ground transportation. I crossed trained with meeting room set-up to catering, to make sure meetings and events run smoothly. Advanced in customer service and business administration. I handle all patent mail and notary needs. Patient Service Representative NThrive

October 2020 - February 2021

I Greeted patients at the first desk. I verify insurance and update insurance information. Check patients in for the doctors and nurses. Temple Hills, MD

[20744]

202-***-****

Iamkedejaesmith@gmail.

com

Provide updates information for new patients. Work closely with AIDET and PHREESIA

Tour Receptionist Wyndham Destinations

July 2018 – October 2020

I was responsible for providing attentive, courteous, and efficient service to all guest and coordinating the duties for the front desk. Greeted and welcomed all guest approaching the front desk in accordance with Wyndham standards. Ensured that all hotel standards are met when serving the guest and handling information. Being able to perform and complete all tasks and duties on the shift check list in a timely and efficient manner. Answer guest inquiries about hotel services, facilities, and hours of operation in a timely manner.

Residential Concierge NVT Staffing

May 2015 – Oct 2017

Provided guest and residents with excellent customer service. Provided information or regulations of property amenities and guidelines. Processed resident’s packages and outgoing mail. Handled all complaints or concerns before brought to management. Running credit checks and low-income statements. Scheduled appointments with guest for leasing agents. Answering phones with a respectful tone and professionalism. Also, skills in typing and data entry. Sending emails and ordering essentials for the offices. Experienced in Microsoft word and excel, Yardi and Key Track system.

Education

Crossland High School, Temple Hills, MD

• High School Diploma

Charleston Job Corps, Charleston, WV

• Obtained my business certification in microsoft business, word, PowerPoint and excel.

Skills

• Customer service(6yrs)

• Receptionist(6yrs)

• Front desk

• Fast Learner

• Patent Handler

• Office Secretary

• Administrative experience

• Opera PMS

• Communication

• Typing 46WPM

• Data Entry

• Law Firm

References

[Available upon request.]

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