Call Center Support Agent
Resume:
Ricki Tompkins
Manvel, TX
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service/Tech Support Agent
Empereon-Constar Marketing, LLC - Alvin, TX
October 2017 to Present
take inbound calls from customers for a communications company that at times involved questions and concerns about bills and at times explaining the bill with the customer. Tex support issues when it came to the modem/router providing instructions over the phone on how to reset them as well as troubleshooting modem/router as well as the lines leading into the house. Bill payment, setting up an online account with the customer to veiw the bill and other items about their accounts, add/remove items from current package/promo per customers request, provided information about products that can be added to the current package/promo.
Custmer Service Representative
Agero - Clarksville, TN
April 2017 to November 2017
Took inbound calls for customers for Hertz, Avis, and Enterprise for road side assistance as well as calls to found and locate a rental car from another office for the customer. Direct Support Staff
Sunrise Community - Clarksville, TN
February 2014 to April 2017
Assisted residents with activities of daily living. I was head of a house for three mentally challenged adults. I thought them how to wash laundry, get to work on time, went to work with two of the men i cared for in the houes as well as taking the three men out in public shopping, money management, proper change, comparing cost for each item that was purchased, had control over these men in public, thought them manners, went to cooking classes to teach them how to cook to manage their weight and health, Daily activities of living.
Education
Alvin Community College in Prereques
Alvin Community College - Alvin, TX
June 2018 to May 2019
Nashville State Community College in Prerques
Nashville State Community College - Clarksville, TN August 2016 to April 2018
High school or equivalent
Alvin Community College GED - Alvin, TX
April 1987 to April 1987
Skills
• Research
• Customer Service
• Call Center
• Communication skills
• English
Assessments
Call Center Customer Service — Proficient
October 2019
Applying customer service skills in a call center setting. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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