Assistant Server Customer Service

LAURA VAZQUEZ

*** – **** Gladwin Rd. Abbotsford, BC. V2T 0L1

Cell: 204-***-****

Email: *************@*******.***

QUALIFICATIONS

Experienced in Customer Service, Cashier, Reception and Administration

Strong phone contact handling skills and active listening

Bachelor Degree in Marketing and High Impact Sales Certificate

Detail-oriented, with proven ability to plan and manage time effectively

Self-motivated, takes initiative, solves problems and adapts quickly

Exceptional interpersonal and communication skills

Capability to work independently and as a team player in a fast paced environment

Solid computer skills with experience using Microsoft Word, Excel, Access, Power Point, Internet and Email

RELEVANT SKILLS

Customer Service/Reception

Contacted prospective customers by phone

Met with clients to promote and sell products

Carried out customer service surveys

Submitted orders to production and ensured delivery deadlines were met

Participated in monthly meetings and presentations to communicate opportunities to increase levels of service

Administration

Prepared monthly sales reports, spreadsheets and graphics for management

Maintained customer accounts, outstanding balance and inventory by customer

Arranged courier or LTL deliveries

Processed claims from customers

Maintained office supplies inventories

Performed administrative duties including photocopying, fax and mailing

EMPLOYMENT HISTORY

Cleaner/supervisor 2016-2022

Private contractor Winnipeg, Manitoba

House Cleaner Jan-Oct 2015

Merry Maids Winnipeg, Manitoba

Cleaner 2013-2015

Si Senora Winnipeg, Manitoba

Counter Attendant 2014

Eva’s Gelato Winnipeg, Manitoba

Hostess/Kitchen Helper 2012-2013

La Bamba Restaurant Winnipeg, Manitoba

Sales Representative 2011-2012

Todo en Caja Aguascalientes, México

Assistant Server 2010-2011

Royal Caribbean Miami, Florida

Guest Room Service 2007-2008

Radisson Hotel Winnipeg, Manitoba

EDUCATION

Bachelor of Marketing Degree 2020 to Present

Business- University Cuauhtémoc

Universidad Tecnológica del Norte de Aguascalientes Aguascalientes, México

ADDITIONAL TRAINING

English as an Additional Language 2013-2020

University of Winnipeg Winnipeg, Manitoba

English as an Additional Language 2009

University of Winnipeg Winnipeg, Manitoba

High Impact Sales 2005

Universidad de León Guanajuato, México

Marketing Techniques 2004

Universidad Tecnológica del Norte de Aguascalientes Aguascalientes, México

References available upon request

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