Customer Service Representative

NATASHA

BOYD

***** ******** ****** **

Houston, TX 77041-6217

Phone: 832-***-****

***********@*****.***

Profile

Experienced and

professional customer

service representative with

strong skill set working with

commonly used computer

software’s Microsoft Office,

Excel, PowerPoint,

Publisher and Outlook.

Ambitious worker with

positive, outgoing

personality. Work

extremely well with co-

workers, supervisors and

am fully capable to build

and maintain beneficial

professional

relationships which

promote company growth

and revenue increases.

Computer Skills

Word, Excel, PowerPoint,

Access, Outlook, Publisher.

.

Experience Snapshot

20 years of commended

performance in key

customer service and

support roles.

Expert in customer

care/communications,

problem solving,

relationship building and

user training and

support.

Excellent MS Office user

with additional

proficiencies in assorted

databases.

President of Aultura

Elementary P.T.O

Meetings

Proud parent of 3

sons.

Administrative & Customer Service

Representative

Key Skills

World-Class Customer Service

Troubleshooting/ Problem Solving

Up-Selling/Sales Support

Customer Order Fulfillment

Cash Handling

Technical/User Support

Active Listening

Professional Relationship

Building

Professional Experience

Essential Credit Solutions, LLC Houston, Texas

Executive Assistant October 2021 – February 2022

• Booked consultations for new sign-on clients and client referrals

• Called clients for updates and needed documents

• Called clients with payment reminders

• Reached out to past referrals and past clients to establish/re-establish service with Essential Credit Solutions

• Assisted and accompanied the owner to presentations, meetings, and business appointments

• Emailed correspondence/documentation of conversations with clients and generated response emails to clients

Altura Elementary Public School Aurora, Colorado

Assistant Teacher August 2012 – June 2021

• Assisted the teacher with both educational and instructional activities and non-teaching tasks

• Played a dynamic role in providing increased educational opportunities and service to our students and has the potential to make a significant impact on the child’s academic, social, and emotional growth

• Emailed correspondence/documentation of conversations with clients and generated response emails to clients

• Worked under direct supervision of the teacher to help document services related to the Individualized Education Program (IEP)

• Provided one-on-one tutoring for eligible student

• Assisted with classroom management

• Provided assistance in the computer laboratory

• Implemented behavior management plans developed by the teacher or a team

• Assisted in observing and recording student’s behavioral responses

• Took attendance

• Made sure the students were safe which is always the number one priority

Professional Experience Detail

• Ensured the overall efficient management and day-to-day operation of business establishments.

• Recruited, trained, supervised and evaluated the performance of effective staff teams comprised of up to 12 employees.

• Established and maintained high standards with respect to customer service and satisfaction.

• Defined corporate objectives, and developed and implemented quality assurance guidelines for management and staff.

• Maintained accurate records, and prepared detailed sales reports and medical reports with respect to accounting and inventory control.

• Entrusted as a key holder to open and close business establishments.

• Used computers and computer systems (including hardware and software) to program, set up functions, enter data, or process information.

• Analyzed information and evaluated results to choose the best solution in solving problems.

• Developed specific goals and plans to prioritize, organize, and accomplish your work.

• Recorded patients' medical history, vital statistics and information such as test results in medical records.

• Explain treatment procedures, medications, diets and physicians' instructions to patients.

Education

THE AMERICAN SCHOOL OF DENTAL ASSISTING

Denver, Colorado 2013

Dental Assisting State of Colorado Certification

HERITAGE COLLEGE ALGONQUIN COLLEGE

Ottawa, Ontario 1994 – 1995 Ottawa, Ontario 1992-1994 Computer Programming Certificate. Business Administration Diploma.

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