Data Entry Warranty Administrator
Resume:
SHAWNA VIGIL
Davis, CA
***********@*****.***
Professional Summary
Results-driven clerk with excellent problem-solving, analytical, and organizational abilities and a strong focus on collaborating with employees to resolve business, customer, and vendor issues quickly. Works alone or as part of a team to manage high volumes of work in a fast-paced environment.
EXPERIENCE
LA MESA RV, DAVIS CALIF. — WARRANTY CLERK
May 2022 – Present
Process warranty paperwork on a timely basis for each franchise and distributor.
Verify criteria requested by Manufacturers and Vendors.
Monitor warranty claims to prevent aging and uncollectable.
File and maintain service records.
Follow up on payment of outstanding claims or respond to manufacturer claim feedback requests.
Report Warranty Claim problems directly to the Warranty Administrator, keeping them informed and updated on the status of problem claims or claim issues.
Communicate with management and service employees to ensure your store understands the process for submitting a Warranty Claim and the steps to complete them.
LA MESA RV, DAVIS CALIF. — MOBILE COORDINATOR ASSISTANT
November 2021 – May 2022
Performed data entry task
Communicate with customers to schedule courtesy appointments following customers' purchases.
Interact with customers to determine their needs and educate customers on the process and potential upsell.
Check on the progress of repair throughout the day; relay information to the appropriate advisor and contact customers to give updates.
Handled telephone inquiries regarding appointments and work in progress.
Assist Mobile Service Coordinator with repair order maintenance making sure all repair orders are always accounted for and closed as soon as possible.
Assist in obtaining authorization for repairs/upsells as needed.
Always maintain high customer satisfaction standards.
AGRIS FARMS, WOODLAND CALIF- INVENTORY CONTROLLER
November 2018- November 2021
Completed physical inventory counts weekly and bi-weekly.
Verified data files prior to entry to maintain high data accuracy.
Established schedules and assigned work tasks to individual team members based on strengths, knowledge, and availability to meet business, plant, and customers’ demands
Input data in Metrc to create updated status reports for quick reference.
Audited and corrected discrepancies in inventory numbers.
Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
Worked closely with coworkers to strategically plan for company growth.
Keep documentation and records accurate and up to date with the latest data to prevent errors.
EDUCATION
JUNE 2016
HIGH SCHOOL DIPLOMA, Siatech
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