Jerry Osahon

Dallas, TX *****

+1-214-***-****

adua41@r.postjobfree.com

Dallas, TX

214-***-****

Jerry is a Computer Technician with 5+ years of experience in repairing computer hardware and diagnosing and resolving network and software issues. Skilled in maximizing productivity by patching and upgrading various applications, planning, installing, and configuring Windows Server and Workstation.

EDUCATION 2015.

BSC. Industrial physics Edo, Nigeria

University of Benin.

WORK EXPERIENCE

Computer repair tech 2020 - 2022

Bluum - rving Texas

• Manage the installation, design, and network infrastructure of 60+ computers

• Deliver desktop support and technical training on software, hardware, and network troubleshooting to 50+ end users

• Coordinate all aspects of helpdesk and ticketing system, including network installation, maintenance, and support

• Deliver PC and Mac support via phone, email, RDP, and site visits to 100+ customers on a daily basis

• Utilize effective preventive and predictive maintenance techniques for computer repair and maintenance, improving efficiency by 25% while minimizing downtime by 15% SMS Infocomm - Irving Texas

Computer Technician, July 2017 September 2020

• Performed a variety of computer repair and maintenance activities, including onsite repairs, replacements of parts, and negotiation of pricing for services with customers

• Traveled to on site locations in a 50-mile range, maintaining extended communications with clients to ensure maximum client satisfaction

• Successfully maintained up to 5 open requests simultaneously, resolving issues within 3 hours of arriving on site

• Evaluated system performance of 60+ machines to plan and execute software and hardware upgrades across the enterprise

• Employed effective troubleshooting techniques and process initiatives, which reduced downtime by 47% caused by computer and network issue

• SKILLS

• Microsoft Excel

• Microsoft Word

• Supervising experience

•

Education

Bachelor's degree in Industrial physics

University of Benin - Benin city, Edo state Nigeria March 2009 to August 2016

High school diploma in Science

Henson demonstration secondary school - Edo state, Nigeria September 1999 to April 2005

Skills

• Microsoft Excel

• Microsoft Word

• Windows

• Communication skills

• Research

• Computer skills

• NetSuite

• Computer literacy

• Time management

• Customer service

• Microsoft Office

• Supervising experience

Languages

• English - Fluent

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