Postal Mail Sales Associate

KELLI SIERRA

KATY, TX *****

713******** *************@******.***

Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. ACCOMPLISHMENTS

• Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.

SKILLS

• Security Awareness

• Greeting and Seating Clients

• Greet Guests

• Delivery Coordination

• Call Answering and Routing

WORK HISTORY

Green Up Turf Lie

• Visitor and Customer Relations

• Customer Complaint Resolution

• Positive Attitude and Energetic

• Computer Proficiency

• Accounting Techniques

Account Manager // Houston, TX // January 2020 to July 2022

• Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.

• Built and strengthened long•lasting client relationships based on accurate price quotes and customer• centric terms.

• Oversaw new business development and customer servicing.

• liaised between account holders and various departments.

• Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.

• Introduced new processes to improve account and market tracking for better data analysis.

• Contributed to annual revenue goals by selling new services and developing new accounts. Sterling McCall Lexus

Receptionist // Houston, TX // May 2018 to December 2018

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Kept reception area clean and neat to give visitors positive first impression.

• Confirmed appointments, communicated with clients and updated client records.

• Answered central telephone system and directed calls accordingly.

• Resolved customer problems and complaints.

• Responded to inquiries from callers seeking information.

• Managed multiple tasks and met time,sensitive deadlines.

• Provided clerical support to company employees by copying, faxing and filing documents.

• Corresponded with clients through email, telephone or postal mail.

• Answered phone promptly and directed incoming calls to correct offices.

• scheduled and confirmed appointments and meetings for senior management team.

• Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.

• Restocked supplies and placed purchase orders to maintain adequate stock levels.

• Directed Incoming calls to internal personnel and departments, routing to best-qualified department. Just In

Sales Associate // Houston, TX // March 2017 to January 2018

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

• Provided positive first impressions to welcome existing, new and potential customers.

• Helped customers locate products and checked store system for merchandise at other sites.

• Answered customer questions regarding sizing, accessories and proper care for merchandise.

• Engaged with customers to effectively build rapport and lasting relationships.

• Prepared merchandise for sales floor by pricing or tagging.

• Solved customer challenges by offering relevant products and services.

• Maintained customer satisfaction with quick and professional handling of product returns.

• Processed product returns and assisted customers with other selections. 3.6.5

Assistant Store Manager // Houston, TX // January 2016 to March 2017

• Maintained positive customer relationships by responding quickly to customer service inquiries.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.

• Rotated merchandise and displays to feature new products and promotions.

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

EDUCATION

High SChool Diploma

Hastings High School // Houston, TX // May 2016

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