Rachel Williams

Danville, Virginia, United States adua3b@r.postjobfree.com 980-***-****

SUMMARY

A reliable, highly motivated and an experience entry-level candidate, pursuing a career within an organization that will benefit from my knowledge, hands-on experience, skills and commitment to job excellence.

EXPERIENCE

Customer Service Representative

Synchrony Financial October 2017 - May 2022, Charlotte, NC

• Handled multiple credit card accounts.

• Solved problems with customer accounts.

• Approved or denied requests for credit lines.

Customer Returns Representative

Wal-Mart June 2011 - September 2017, Concord, NC

• Greeted all customers in a friendly and professional manner.

• Balanced cash drawer daily.

• Processed payment by cash, check, debit/credit cards and vouchers. Issued receipts, credits, or change to customers.

• Resolved customer concerns and complaints.

• Assisted customers with the bagging and loading of merchandise.

• Assisted customers with returns/refunds in a professional manner.

• Performed various transactions such as, MoneyGram, Bill Payment Services and Credit Card Applications.

CSR - Inbound

Startek August 2008 - March 2009, Collinsville, VA

• Responded to AT&T customer inquiries in a pleasant, courteous and professional manner.

• In conjunction with on-screen customer information, identified customer’s needs through customer contact while simultaneously updating customer accounts and assisted with customer needs and/or concerns.

• Fulfilled customer expectations in accordance to policy, procedure in high volume workload (Averaged 570 inquiries weekly).

• Completed documentation per call and wrapped up by initiating customer fulfillment.

Childcare Provider

Out of the Box Daycare May 2003 - September 2004, Danville, VA

• Maintained a safe environment for infants and school aged children.

• Managed basic care such as bottle-feeding and changing diapers.

• Prepared meals and snacks for the children.

• Assisted children with homework and game activities.

• Organized and cleaned childcare area as required.

EDUCATION

Credits Towards Degree

Danville Community College • Danville, VA • 2007

Certification - Business Administration/Computer Operations

ECPI College of Technology • Virginia Beach, VA • 1987

SKILLS

Strong ability to take on new challenges

Works well with all levels of personnel

Excellent interpersonal skills

Focused, motivated and a self-starter

Proficient in Microsoft Word, Excel and Outlook

Strong organization and communication skills

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