Records Technician Customer Associate

Kelvin Scott

*** ***** ****** #**, ******** City, Kansas 66441 • C 785-***-**** •

*********@****.*** or ************@*****.***

PROFESSIONAL SUMMARY:

Experienced in computer and software-driven content. Skilled in dealing with customer disputes, claims, and services. Knowledgeable in the management and upkeep of customers sensitive materials/data/files. Focused attention to speed & multitasking in a call-center environment.

EDUCATION:

Bryant and Stratton College

Associates Degree in Business Administration: General Management 2019

Metropolitan Community College

Customer Care/Comptia-Strata/Certified Administrator of Health Information Management Systems 2014

DeVry Institute of Technology

Associate Degree in Electronics Engineering 1996

PROFESSIONAL EXPERIENCE:

Medyahman Design

Self - Employed 2000 – Current

Riley Food Services LLC 2021- Current

Headcount/Cashier

NTI/Sykes

Customer Associate 2016 – 2017

Answering and navigating inbound calls in a fast-paced environment

Processed request for tax forms and documentation

Adhered to Federal regulations on the handling of taxpayer’s information

Corrected line or internet errors and updated software as needed

Negotiated repairs and billing with service providers

Advanced Call Center Technologies

Customer Associate 2016 – 2017

Inbound calls in a fast-paced environment

Tailored packages to caller needs offered by client

Negotiated and adapted plans with consumer for best fit

MILITARY EXPERIENCE:

Patient Administrator/Medical Records Technician, US Army 1987 – 1992

71g/medical records technician/patient administration

Hearing conservationist as needed

Maintained medical records for military. Updated files, and processed request per government regulations

Contact this candidate