Environmental Services Communication Specialist

EXPERIENCE

Barista, Beyond Juice, Southfield Michigan — 2014-2016

Professional support Liaison who acted as the first method of contact for clientele & aided in product education and nutrition, which boosted client retention

ENVIRONMENTAL SERVICES, ROYAL OAK, MICHIGAN — 2016-2017 I assisted with infection control and environmental sanitation to help ensure patient safety and comfort.

CLIENT COMMUNICATION SPECIALIST/CLIENT ADVOCATE, QUICKEN LOANS, DETROIT MICHIGAN — 2017- NOVEMBER 2021

I effectively engage in assisting clients in all of their mortgage servicing needs. I am skilled in de-escalation and I am very solution focused. When I am not working directly with clients I am coaching and training Team Members to build up their strengths and give them the proper tools and knowledge to excel within their current roles. EDUCATION

Covenant House Academy - Graduation 2014

Specs Howard School of Media Arts - Graduation 2016 Dorsey Schools Wayne Campus LPN program - August 2020-August 2021 SKILLS

• Hard Worker. • Attention to Detail

• Personable. • Clear Communication

• Quick learner • Effective and Efficient

• CPR Certified

• Adaptable

REFERENCES

Javiera Washington - LPN, Advantage Living Redford - 947-***-**** Raina Harvey - RN, Henry Ford Hospital, Home Health Care 734-***-**** Ashanti Sinclair

5363 TEQUESTA DR WEST BLOOMFIELD MI, 48323 947-***-**** adua2b@r.postjobfree.com

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