Service Representative Customer

TAYINHA SMITH

Loganville, GA· 470-***-****

************@*****.***

Committed customer service representative with a true drive for results. Seeking a position that will leverage my critical thinking skills and foster climates of teamwork.

EXPERIENCE

2019-2022

CUSTOMER SERVICE REP, Logisticare

Coordinating pre-scheduled trips for patients to scheduled appointments at medical facilities.

Managing high volume calls up to 100+ per day.

Administering Volunteer drivers gas reimbursement.

Identifying network transportation providers to offer outsourcing solution to clients.

Supporting office staff in day to day duties including calls, ordering office supplies, and call setup.

2016-2022

HOUSEHOLD MANAGER,

Coordinated and organized daily routines for a household of four.

Implemented nutritious diet including purchasing and preparing foods.

Mentored children in areas of social development and positive self esteem cultivating climates of understanding and clear communication.

Demonstrated successful negotiation of repairs, landscaping, and household equipment replacement.

Assessed and oversaw on time payments of monthly utilities, rent, insurance as well as successfully customizing a monthly budget for all household financial obligations.

Conflict Management

2010 – 2016

SECRETARY, Pitos Flat Fix

Directed the managing and organization of client profiles. Including repairs, billing, and invoices.

Authorized client appointments to ensure timely assistance and verify availability of parts necessary for repair.

Revamped general office duties with the creation of spreadsheets for file accountability, front desk procedures, proper opening and closing of cash register, and deposit documentation.

2004-2010

CHILD CARE PROVIDER, New York City Human Resource Administration

Identified behavioral challenges in children and implemented resolutions that resulted in fostering successful relationships with other children and adults.

Coordinated outdoor activities involving educational field trips, picnics, and exercise for improved physical and mental health.

Developed lesson plan assignments and collaborated with parents for support to ensure completion.

2000-2004

SALES LEAD, Century21

Oversaw employee interaction with customers for company loyalty program that rewarded purchasing with discounts and credits for future buying.

Customized merchandise displays to showcase new product and promote seasonal trends.

Redesigned cash closing procedures, monitored deposits, and ensured proper authorization of debit/credit card use.

EDUCATION

01/2019-PRESENT

ASSOCIATES DEGREE (2020), Plaza college

9/1992 - 06/1995

HIGH SCHOOL DIPLOMA, BAyside high school

SKILLS

Forging resolutions for successful conflict management.

Punctual

Dealing with paradox and conquering ambiguity.

Technical learning, Microsoft Suite

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