Manager IT Operations Level II

Location:

Colombo, Sri Lanka

Salary:

60000

Posted:

December 28, 2022

Contact this candidate

Resume:

Dynamic and mo vated Informa on Technology Manager,15+ years of

experience with a proven record of genera ng and building rela onships, managing technical projects from concept to comple on, designing educa onal strategies, and coaching individuals to success. Skilled in building cross-func onal teams, demonstra ng excep onal communica on skills, and making cri cal decisions during challenges. Adaptable and transforma onal leader with an ability to work independently, crea ng eﬀec ve presenta ons, and developing opportuni es that further establish organiza onal goals

WORK E X P E R I E N C E

London Stock

Exchange Group

Aug 2016 - Present

Sri Lanka

IT OPERATIONS MANAGER

Onsite Projects

• London Stock Exchange Group (London, UK)

Worked as a Transi on Lead for London Stock

Exchange group in United Kingdom Windows

pla orm in Windows Ac ve Directory Servers and

Infrastructure pla orm

Successfully completed Microso Systems Center

Conﬁgura ons Manager 2012/2016 project on 32

Ac ve Directory Domains in London Stock

Exchange Group UK infrastructure

• TATA consultancy (Bangalore, India)

Worked as a Project Transi on Lead for TATA

consultancy Bangalore for 3 Months on London

Clearing House project on Windows Infrastructure

(Ac ve Director/Systems

Center)/VMware and Other Applica on related

technologies and successfully completed the

reverse Knowledge transfers to Sri Lanka London

Stock Exchange Group Team

• Tasks & Responsibili es

•Managing Post Trade Windows Opera ons team

for LSEG /LCH

•Managing core infrastructure server incidents,

tasks and changes

•Managed Windows & Virtualiza on

Infrastructure teams(30 members)

•Working with Service Now cke ng system

(Dashboards /Reports)

•Forecas ng and execu ng MTTR/MTTr SLA

targets with service owners’ agreements

•Maintaining SLA’s on BAU Incidents /Service

Requests changes and problem records

•Proac vely working on Problem Records and KRI

ac ons

•Performing Root cause analyses on P1/P2/P3 Hi

incidents on LCH & LSE environment

•Driving the team on SLA performance

improvements and cket reduc on approaches

•Provide monthly capacity reports to stakeholders

(LCH/Una Vista/CC&G/Monte Ti oli)

•Prepare and execute disaster recovery plans for

core IT infrastructure

•Prepare & signoﬀ Windows related knowledge

and process documents and keep them Up-to-

date

•Delegate tasks and set deadlines for team

members

•Coordina ng with internal and external client on

project requirements

•Recommending IT process modiﬁca ons to

ensure con nuous improvement

•Working with third party suppliers in the

successful delivery of services, suppor ng end

user systems and core applica ons

•Evaluate team’s knowledge gaps quarterly and

provide required trainings on me

•Plan and create monthly shi rosters for team

and call Rota for weekends

•Schedule & plan resources for BAU+ projects

during weekends and weekdays

•Meet business users to review incidents, support

and changes, wri ng incident reports for senior

management

•A end to Change Advisory Board (CAB) mee ng

and present/discuss request schedules across

global infrastructure

Vitusa Pvt Ltd

May 2014 - Aug

2016

Sri Lanka

SENIOR IT CONSULTANT(TEAM LEAD)

Onsite Projects

• CSG Interna onal (Omaha, United States)

Worked in CSG Interna onal Headquarters at

Omaha, Nebraska in United States on Microso

Ac ve directory migra on project (11/01/2016 to

05/02/2016)

• CSG Interna onal (Bangalore, India)

Worked with the End client (US) as an

infrastructure Project Transi on Lead for CSG

Interna onal at Interna onal Tech Park Bangalore,

INDIA

• Tasks & Responsibili es

•Maintaining Incident/work order requests within

Windows & VMware team

•Daily cket SLA follow-ups with teams

•Change management control within windows

estate

•Provide Trainings for New team members on

diﬀerent technologies

•Conﬁguring, Managing and Maintaining 5000+

Windows 2008/R2,2012R2 servers

•Managing more than 20 Windows Ac ve

Directory Forest environments daily basis

•Migrate exis ng domain environments in to new

infrastructure and conﬁgura on levels

•Working on Produc on/Customer

Facing/Development/Prototype client

environments

•Troubleshoot L2, L3 issues in Windows 2003,

2008R2 and 2012/R2 server pla orms

•Working with DNS /DHCP /GPO and Ac ve

directory Trust related complex problems

•Working with clients to deﬁne the scope of a

project

•Liaising with staﬀ at all levels of a client

organiza on

•Preparing documenta on and presen ng reports

to Managers & Customers

•Designing and installing IT systems

•Working on Produc on & Non-Produc on server

Updates

Tim Asia Paciﬁc

(TETRAN)

Feb 2013 - May

2014

Sri Lanka

IT SYSTEMS ENGINEER

• Tasks & Responsibili es

•Provide L1, L2, support for Australian based

clients(Hospitality/Finance)

•Managing assigned projects and program

components to deliver services in accordance with

established objec ves.

•Responding to inquiries from staﬀ,

administrators, service providers, site personnel

and Outside vendors and etc. to provide technical

assistance and support.

•Supervising the administra on of systems and

servers related network to ensure availability of

services to authorized users

•Perform regular security monitoring to iden fy

any possible intrusions.

•Apply OS patches and upgrades on a regular

basis on IT infrastructure

•Maintain opera onal, conﬁgura on, or other

procedures.

•Quickly arrange repair calls for hardware in

occasion of hardware failure

•Setup security policies for users. Introducing new computer systems into current setups for

op mum IT func ons

•Crea ng Management Reports to discuss on

weekly mee ngs

Virtusa Pvt Ltd

Apr 2007 - Mar

2013

Sri Lanka

SENIOR IT ENGINEER

• Projects - Bri sh Telecom/New York Life/P&O

Ferries/eCollege

• Tasks & Responsibili es

•Managed, supported around 400 user’s technical

issues daily basis

•Fully responsible for all the loca ons BCP IT

setup

•Resolve problems in Windows/Unix Opera ng

Systems

•Installing, conﬁguring and maintaining Windows

Server environments

•Trouble shoo ng and resolve Server/Laptop/PC

problems

•Maintaining and troubleshoo ng windows

security.

•Maintain Policom Audio & Video

Teleconferencing systems.

•Troubleshoo ng SCCM client issues and server

issues.

•Maintaining daily,weekly,monthly Data Backups.

•Resolve issues in Windows Domain Controller

issues

•Supported on Virtual server environment.

•Managing Large Data center environments

•Crea ng Asset Management Reports.

• Working with SMS, SCCM (system management

server, Systems Center Conﬁgura ons

Manager).

• Deployed and conﬁgured File servers

• Working with Print servers

• Working with Exchange 2003, 2007 (Mail

server) issues

• Working with McAfee Consoler, Encryp on

Systems (Safe boot)

• Working with Virtual server environment.

• Working with Norton ghost Images.

• Working with separate VLAN’s.

• Installing & Conﬁguring VPN Client, Dialup

Connec ons.

• Crea ng Asset Management Reports.

• O/S Deployment using Image Technology such

as Symantec Norton GOST / RIS Server.

• Trouble shoo ng Microso Outlook Client issue.

• Maintaining and tracking Audit logs from IT

environment.

• Troubleshoo ng VPN issue

• Troubleshoo ng Citrix Issues

E D U C ATION

University of

Gloucestershire

2023

United Kingdom

MBA

Completed Below Postgraduate Modules

Successfully

• Strategic Management

• Strategic Financial Management

• Strategic Leadership

• Globaliza on and Corporate Governance

• Advance Business Research Methods

• Strategic Marke ng

ITIL

ITIL® Founda on: ITIL 4 Edi on

MCTS

Microso Cer ﬁed Technology Specialist

MCSA

Microso Cer ﬁed Systems Administrator

MCP

Microso Cer ﬁed Professional

vMWare

vSphere 6.5 Cer ﬁed (2V0-602)

TURNKEY IT

TRAINNING

INSTITUTE

2006

Completed Diploma in Computer Hardware

Engineering

TURNKEY IT

TRAINNING

INSTITUTE.

2006

Completed Diploma in Computer Network

Administra on

S K I L L S

IT Opera onal Management

Infrastructure Technical Skills

Team Building Skills

Service Management

Customer SLA Management

Interpersonal and Communica on

Skills

Forward planning & strategic

thinking

Organisa on and delega on

Decision-Making Skill

T E C H N O L O G Y

TOOLS &

E X P E R T I S E

• Windows

2003/2008/2012/2016

• Windows Ac ve

Directory/DNS/DHCP

• Windows Failover Cluster

• WSUS/SMS/SCCM 2012 R2

• Remedy Ticke ng System

• Service Now Ticke ng System

• HP /Dell Servers

• Mange Engine AD Audit Plus

• Verint Call Recorders

• BMC server (Blade Logic

system)

• MacAfee products

• Kesaya Network Monitoring

• Image ghos ng systems

(Norton /Clonzilla)

• IT Monitoring tools knowledge

• Windows File Servers

• vMware ESXi,vCenter,vSphere

• SCCM Patch Managemnet

• Backup Support

• An Virus applica ons

F U N C T I O N A L

E X P E R I E N C E

FUNCTIONAL EXPERIENCE

Computer Skills

•Engaging with Server pla orm