Customer Care Textile

CHAMARA

MALLAWAARACHCHI

+94-77-238-**** / 034-**-*****

***************@*****.***

***/* *** ******* ****,

Gurudola, Matugama

OBJECTIVE

Seeking for a position where I can

utilize my 18 years of quality

assurance & product development /

Innovations experience in the textile

industry with my strong

organizational, communication skills

while continuously improving myself

in the textile industry

EDUCATION

* 2019 - Diploma in Textile & Process

Technology Sri Lankan Institute of

Textile & Apparel, Sri Lanka

• 2001 - Completed High School

Education in Economics, Accounting

and Business Studies St. Mary’s

College, Matugama, Sri Lanka

KEY HIGHLIGHTS

• 18 years of work experience in a Knitted fabric manufacturing mill attached to Testing / Color / quality inspection / Customer care Product Development & Innovations Departments

• Theoretical knowledge attained from Diploma in Textile & Process Technology at SLITA focusing mainly on Overall knitted & woven fabric manufacturing process, Quality Management & Testing Procedures

• Proven abilities in Leadership, Time Management, Scheduling and Strong interpersonal skills & leading customers handling

WORK EXPERIENCE

Current (from 2011) – Senior Executive – Product Development & Innovations Hayleys Fabric PLC, Sri Lanka

Job Responsibilities

Account Leader - Fabric developments for VS, PVH, NIKE, PUMA, DECATHLON, INTIMISIMI, GEORGE, ODLO, ARITZIA, M&S

Aligning with all the testing manuals & requirements regarding above mentioned customers

Technical Analysis of the reference samples which are to be developed PROJECTS

• Initiative member of Development

& Innovation team in Hayleys Fabric

PLC & Won the Chairman’s award in

2014 for the team performance

• Handled the whole project which is

regarding Nylon Introduction

Program to Hayleys Fabric PLC & won

the Chairman’s award in 2017 for the

successful launch.

NON-RELATED REFEREES

Mr.Thushara Wijekoon

DGM – Product Development &

Innovations

Teejay Lanka PLC

Block D8-D14

Seethawaka Export Processing

Zone, Avissawella

Mob - +94-77-169-****

Mr.Dinusha Somasiri

Senior Manager – Product

Development & Innovations

Hayleys Fabric PLC

Narthupana Estate

Neboda

Mob - +94-77-254-****

Establishing the process path and the relevant technical specifications for the new development

Preparation of all the documentary work in SAP related to the new development

Carrying out the tests which are done during fabric development process

Coordinating with the marketing, Planning, Knitting, Finishing & Quality Assurance departments to get done the development samples on time with right quality

Coordinating with yarn, dye & chemical suppliers in case of innovative developments.

Preparation of fabric specifications & costing sheet for the development sample

Conducting the sign off meetings with the factory technical team for the novel fabric

Attending to the Pre-Production meetings held in customer end. 2007-2011 – Executive at Color Management - Quality Assurance Department Hayleys Fabric PLC, Sri Lanka

Job Responsibilities

Assessment of color quality of finished fabrics by means of visually & instrumentally & making decisions to proceed 2003-2007 – Fabric Inspection In charge - Quality Assurance Department Hayleys Fabric PLC, Sri Lanka

Job Responsibilities

Visual Examination of finished weft knitted fabrics & decision making to proceed.

Following up the daily target output to be transferred to the finished goods & liable to achieve it.

Reporting to the relevant departments in the purpose of reprocessing it or making commercial decisions, if there is any nonconformance occurred in the fabrics

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