Data Entry Sales Associate

Kirstin Terry

240-***-**** adu9x3@r.postjobfree.com

EXPERIENCE

T-Mobile, Mobile Expert April 2022 - Present

● Processed equipment requests using Personally Identifiable Information (PII) and other sensitive data using data entry and computer skills.

● Processed customer contracts for payment installments, new service requests, and service agreements.

● Handled store cash.

● Opened and closed store, including initializing systems, verifying cash receipts and cash drawers.

● Conducted cold call and customer service calls.

Starbucks, Shift Supervisor October 2019-May 2022

● Helped store management meet standards of service and quality in daily operations.

● Trained employees in bar and customer service procedures and store values, as well as how to complete tasks to enable success in each job.

● Eliminated customer service issues by quickly resolving disputes and correcting problems.

Smithsonian Enterprises, Sales Associate February 2018-2019

● Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

● Trained and developed new sales team associates in products, selling techniques and company procedures.

● Tracked stock using company inventory management software.

● Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases like memberships to the many museums of the Smithsonian Institutions.

●

SKILLS Cash Handling (Bank deposits)

Conflict Resolution

Inventory Control and Record Keeping

Employee Training

AWARDS Partner of the Quarter (January 2019, August 2021) EDUCATION Parkdale Senior High School (Riverdale, Md)

Contact this candidate