Data Entry Administrative Assistant

Ebony Pendarvis

Office Manager

Location: District of Columbia Phone: 240-***-**** Email: ********@*****.*** Professional Profile

An experienced business professional with a proven track record of successfully developing strategies and business practices that promote the organization’s mission, improve efficiency, increase productivity, and contribute to the attainment of strategic goals. Hardworking with the drive to succeed with a professional attitude and the ability to be flexible and handle changes in a positive manner.

Education

Eastern Gateway Community College - 2021- June 2023 Associates Degree: Liberal Education Arts

Work Experience

Remote Administrative Assistant

LP Virtual Office - October 2021- Current

● Respond to a high-volume of emails and phone calls in a timely manner.

● Provide customer service as the first point of contact.

● Coordinate and facilitate travel arrangements and accommodations.

● Successfully manage the client contact list and subscription list.

● Organize managers’ calendars to help maximize their time.

● Conduct market research, which has contributed to the success of identifying target market and gaining new clients.

● Responds to inquiries and requests for assistance on administrative problems.

● Effectively manages administrative priorities for the chief and department staff, including managing calendars, accurately completing expense reports and invoices per Finance policies.

● Assists in planning special events, meetings, and presentations which may include coordinating arrangements for participants, handling logistics, and preparing and disseminating materials.

● Provides meeting support including requisite set up, note taking, document preparation, communication of task follow-up from internal meetings.

● Assists with the creation and management of standard operating procedures for core company functions.rials.

● Routinely edits, develops, prepares, proofreads and/or composes materials for internal or external communications.

● Utilizes various web-based software programs for data entry as required

● Performs other related duties as assigned.

Front Desk Receptionist

Seabury Senior Citizen Retirement Community - March 2013 - December 2016

● Served as the first person of contact by welcoming all visitors and directing help to appropriate personnel.

● Answered and directed incoming calls to the appropriate staff member.

● Produced, proofread, and sent out correspondence that contained important updates and information.

● Assisted with potential resident intake processes, such as, obtaining and entering information, and scheduling tours.

● Initiated resident’s work order requests, and followed up to ensure the work orders were completed.

● Designed resident’s surveys and analyzed results to help identify areas that needed improvement.

● Collected security deposits and monthly rent, and ensured payments were accurately entered into the ledger.

● Prepared and transported company’s deposits to the bank.

● Created front desk staff schedules that ensured a smooth flow of operation.

● Provided backup support for other departments when necessary.

● Sorted and properly distributed mail.

● Ordered and managed the facility's supplies.

● Other duties assigned.

Receptionist

Calloways Moving Company- May 2010 to March 2013

● Oversaw all front office activities to ensure the highest level of productivity.

● Responded to a high-volume of incoming calls and emails, and addressed all questions and concerns punctually.

● Ensured customer’s needs were attended to as efficiently and effectively as possible.

● Served as the primary person of contact for inquiries and requests

● Accurately processed payments and ensured invoices were sent to customers in a timely manner.

● Effectively collected account receivable through dunning processes such as,gentle in-person and/or phone call reminder, and formal emails.

● Ordered and managed office inventory, as needed for smooth clinic operation.

● Other duties as assigned or necessary based on business needs.

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