Customer Service Back Office
Resume:
Jessica Rosas
Back Office Process Specialist
Contact
Las Vegas, NV 89108
**********@*****.***
Objective
I am a diligent and self-motivated individual seeking a challenging but rewarding position where I can use my 10-year experience of providing exceptional customer service to resolve issues and identify the right solutions to enhance customer experience. I am a good problem solver and capable of multitasking in a fast-paced environment. I work well either independently or as part of a team to help attain department goals.
Education
High School Diploma
Huntington Park High School Huntington Park, CA 90255
Experience
2015 - Present
Process Specialist • Back Office • Credit One Bank
Processes and responds to customer written requests accurately and efficiently
Validates multiple BOT functions to check for accuracy and corrects errors identified
Assists in cross-training other team members on different Back Office functions
Processes indirect consumer credit reporting disputes utilizing the E-Oscar platform
Reports gaps in the procedures to the leadership team to ensure adherence to policies and regulations
Participates in process improvement initiatives
Performs other tasks assigned by the leadership team and completes them in an accurate and timely manner
2010 - 2015
Quality Assurance & Fulfillment • Production • Creel Printing
Reviewed incoming orders to determine detailed specifications including order quantity and production due date
Fulfilled orders to specifications outlined in order received
Performed quality assurance on printed materials to ensure finished products conformed to specifications and any identified defects were corrected promptly to avoid costly delays
Prepared and shipped completed orders
Systems Used – Credit One Bank
CAS CAPS P360 FDR Assentis E-Oscar Excel Word
References
Available upon request
Contact this candidate