Customer Service Shift Leader

Elissa M. Sanchez

**** * ***** ***

Dinuba CA *3618

559-***-**** *****************@*****.***

OBJECTION

Driven and motivated to find an opportunity that will enable me to utilize my skills and grow in a company. I hope to be challenged in order to use my earned knowledge, training, and experience to its capacity. I find satisfaction in working diligent and providing excellent customer service.

EDUCATION

DLA, Reedley - High School Diploma

Graduated year 2016

SKILLS

●Reading and writing; english and spanish.

●Handling large quantities of money.

●Customer service.

●Staff training.

●Leadership and management conferences.

●Proudly punctual.

WORK EXPERIENCE

A Change In Trajectory, Visalia- BI

June 2022- PRESENT

●Provide in-home one to one behavior therapy to children with autism spectrum disorder.

●Know how to respond to negative behaviors appropriately.

●Study patient behavior and apply ABA principles.

●Provide written documentation on each patient.

Jamba Juice, Reedley- Shift Leader

April 2019- June 2022

●Lead and manage shifts while acting as manager in charge of store.

●Communicate clearly, concisely and accurately in order to ensure effective shift operations.

●Follow all food safety, cash handling and operations procedures and policies.

●Work with customers and train new employees.

McDonald’s, Reedley- Manager

October 2016- March 2019

●Organize and maintain incoming and outgoing cash flow, along with maintaining correct calculations of cashier accounts.

●Manage schedules for the staff.

●Handle customer queries and complaints to make the job of the employees easier and keep our customers happy.

●Ensure compliance with health and safety legislation.

REFERENCES

●Diana Guajardo- 559-***-****

●Destine Gasca 559-***-****

●Wlliam Espiudo 559-***-****

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