SUMAYYAH SHARRIEFF
916-***-**** ************@*****.***
OBJECTIVE
Self-starter dedicated to serving and assisting clients through proactive communication and collaboration. Looking to combine my ability to adapt to dynamic environments and solve problems. Skilled and proficient in customer service and client account management.
EXPERIENCE
Nakatani DDS
Dental Assistant August 2022 – September 7th 2022
Assisted In Osseous bone surgery, where we reconstruct a patients gums to hold strong to the implant
Carefully Removed sutures from patients mouth during appointment
Disposed of soiled garments and sterilized instruments after procedure
Notate patient procedures including amount of anesthesia given and whether or not a membrane was placed
Document patients' medical and dental histories and vital signs, and record treatment information patient records with 100% accuracy
Set patient appointment according to information on shingles provided and previous procedures
Provide postoperative instructions prescribed by the dentist and Instruct patients in oral hygiene and plaque control programs using a friendly and engaging demeanor
Monitor dental supplies and equipment inventory
Upload patient information according to information gathered during new patient appointment
Western Dental - Externship
Dental assistant June 2022 – August 2022
Use computers for various applications, such as Dexis to pull up X-rays for Doctor
Assisted doctors with various procedures such as fillings, root canal, and teeth cleaning
Disposing of loose teeth after procedure
Disinfecting and Sterilizing the room after any appointment
Prepare 15+ patients daily for dental procedures
Schedule and confirm appointments for clients, customers, or supervisors
Sacrament Brewing
Cook October 2021 – June 2022
Quickly learned to toss pizza dough and flip food while still in the pan
Maintain to go orders for customers, Door Dash, Post Mates, and Grub Hub
Kept up with weekend rush whilst creating dishes of food from scratch
Maintained the temperature of dough for best results while cooking
Cleaned back of house when closing
Maydoon
Prep-cook and Dishwasher June 2021- October 2021
Arrived early to open the doors
Set up and cleaned the lobby chairs and tables
Pre cooked rice and cut multiple trays of produce for the day
Kept up with the cleanliness of the restaurant, front and back of house
Recruited and trained other prep cooks
Advanced Call Center Technologies, LLC
CSR March 2020 – June 2021
Summarizing, analyzing, and reporting fraudulent transactions concerning Edd to client and fraud department
Entered client information to receive their account and help client to manage and make changes to EDD account
Conversing with clients while entering client information to service their EDD account
Notating customer complaints, uploading to their account, and forwarding client to claims department
Collect client address and send EDD Visa Cards for clients to collect their back pay
Work extensively with customers to resolve fraud claims and technical issues and retain customers' satisfactions
Properly documented all interactions with customer and added complaint notes onto their account
Responsible for troubleshooting EDD website for customer to be able to log in
Identity any data errors and correct them
SKILLS
CA EDD
Multi Tasking
Customer service
Working with multiple applications at a time
Adept in typing and data entry
EDUCATION
UEI COLLEGE 2021, November 23rd – 2022, August 1st
California High School Proficiency – March 7th 2018
AWARDS AND ACKNOWLEDGEMENTS
Honor Roll in Chair Side Assisting