Shanice S Williams

**** ******** **

Horn Lake, MS 38637

Phone: 901-***-****

Cell: 662-***-****

QUALIFICATION:

Experience in computer applications, word, excel, spreadsheet, data entry and Outlook. Excellent communication skills, strong organizational skills, a team player with the ability to multi task under pressure, Energetic work attitude, dedicated to customers with motivation to maintain customer satisfaction and contribute to company success.

FedEx (Lead-Certified in Dangerous Goods)

January 2017-Present

3131 Democract Rd Memphis, Tn 901-***-****

Loading and unloading containers and aircraft, scan and sort packagers to be shipped. Documenting all information into the system and verifying if item/materials are Hazardous or not and directing the cargo to the correct location to be logged. Oversee all the members of my team, to ensure everyone knows their task in order to get the job completed.

Wal-Mart (Deli Attendant/Cashier)

October 4, 2013-December 10, 2016

4150 Goodman Rd Hornlake Rd 38637 662-***-****

Assisting with customers purchases, preparing, slicing, weighing, pricing, and merchandising the department’s deli products.

Sitel (customer service rep)

August 2012-September 2013

301 Research Blvd, Starkville, MS 39759 · 662-***-****

Answer multiline phones documents all incoming call, updates customers information that's on file in database. Work in a team environment to meet goals. Use basic computer skills, including word processing, spreadsheet, outlook, keyboarding and other applications as necessary.

EDUCATION AND TRAINING:

08/2007-5/2011 Southaven High School, Southaven, MS

Graduated, (Diploma Basic).

8/2011-5/2012, North West Community College

Southaven, Ms.

8/2012- 5/2013, East MS Community College Mayhew, MS.

9/2013-9/2014, Delta Technical College Horn Lake, MS (Diploma and Licensed Cosmetologist)